Ole Sereni Hotel Porter Jobs in Nairobi - Kenya

Ole Sereni Hotel Porter Jobs in Nairobi - Kenya

Job Summary

A hotel porter, also called a hall porter or bellboy, works at the front-line of hotel services and has a lot of contact with guests and is responsible for a variety of tasks aimed at ensuring the customer's stay is a relaxed and enjoyable one.

Among the duties that hotel porters will perform are carrying the customer's luggage to the room and demonstrating how the features of the room (ventilation, television, lights and so on) work.

They may also provide a primary point of contact for customers seeking information on the local area and attractions, and may be called upon to book tickets for attractions and arrange transportation for customers.

They deliver newspaper, letters and parcels to customers' rooms, as well as run any errands that may be asked of them (picking up dry-cleaning, for example).

Qualifications

  • Have worked at grade 1 – 2 in the hotel industry at an Equivalent or higher brand hotel
  • Clearly Demonstrated customer Service skills and talent
  • Pass in KCSE
  • Have undertaken either internally or through other sources the following course:
  • Customer Care / Hospitality
  • Communications Skills

    Responsibilities
  • To greet all guests on arrival as per standards instructed
  • To welcome guests warmly and courteously to the Hotel by ensuring that all guest checking in are served with a welcome drink
  • To escort guest to their allocated rooms as per standards
    instructed and carry out room orientation
  • To tag all guest luggage with guest name and room number and deliver the luggage in the allocated rooms on guest arrival
  • To collect baggage from a departure room as per instruction from the front desk
  • To assist during room changes
  • To ensure the safety and security of guest baggage in the luggage room
  • To ensure that the lobby, lobby seating and reception area is clean and orderly at all times
  • To bid a warm farewell to each guest on departure
  • To carry out any duties assigned by the supervisor
  • To follow the house rules and policies laid down by the management

    Job Requirements
  • Required education: High, secondary school
  • Required relevant work experience: 2 years
  • Required languages: English (Spoken: fluent | Written: fluent)

    How to Apply
  • Interested and qualified candidates should apply online by 18th April 2019
  • For more information and job application details, see; Ole Sereni Hotel Porter Jobs in Nairobi - Kenya

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