Ole Sereni Hotel Porter Jobs in Nairobi - Kenya
Ole Sereni Hotel Porter Jobs in Nairobi - KenyaJob Summary
A hotel porter, also called a hall porter or bellboy, works at the front-line of hotel services and has a lot of contact with guests and is responsible for a variety of tasks aimed at ensuring the customer's stay is a relaxed and enjoyable one.
Among the duties that hotel porters will perform are carrying the customer's luggage to the room and demonstrating how the features of the room (ventilation, television, lights and so on) work.
They may also provide a primary point of contact for customers seeking information on the local area and attractions, and may be called upon to book tickets for attractions and arrange transportation for customers.
They deliver newspaper, letters and parcels to customers' rooms, as well as run any errands that may be asked of them (picking up dry-cleaning, for example).Have worked at grade 1 – 2 in the hotel industry at an Equivalent or higher brand hotel
Clearly Demonstrated customer Service skills and talent
Pass in KCSE
Have undertaken either internally or through other sources the following course:
Customer Care / Hospitality
To greet all guests on arrival as per standards instructed
To welcome guests warmly and courteously to the Hotel by ensuring that all guest checking in are served with a welcome drink
To escort guest to their allocated rooms as per standards instructed and carry out room orientation
To tag all guest luggage with guest name and room number and deliver the luggage in the allocated rooms on guest arrival
To collect baggage from a departure room as per instruction from the front desk
To assist during room changes
To ensure the safety and security of guest baggage in the luggage room
To ensure that the lobby, lobby seating and reception area is clean and orderly at all times
To bid a warm farewell to each guest on departure
To carry out any duties assigned by the supervisor
To follow the house rules and policies laid down by the management
Required education: High, secondary school
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)
How to Apply
Interested and qualified candidates should apply online by 18th April 2019
For more information and job application details, see; Ole Sereni Hotel Porter Jobs in Nairobi - Kenya
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