Ole Sereni Hotel Hostess Jobs in Nairobi - Kenya
Ole Sereni Hotel Hostess Jobs in Nairobi - Kenya
Job SummaryThe restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant.
It is the job of the hostess to greet arriving guests, welcome them into the establishment and seat them.
The guests receive their first impression of the service of the restaurant by their exchange with the hostess.
The hostess is a personal representation of the service and overall hospitality of the staff of the restaurant.
While guests are waiting to be seated or waiting for take-out orders to be ready, it is the job of the hostess to ensure that the guests are made comfortable and kept informed of the status of their orders or wait times.
In some restaurants, the hostess offers drinks to the guests who have to wait
Qualifications
Certificate/Diploma / in hospitality or a vocational training in food & beverage
Previous experiences as a Waiter / Waitress in a high volume restaurant.
A good command of English
Proactive/ ability to anticipate guests need
Good memory
Friendly, efficient and speedy
Polite and patient
Sense of urgency
Eye for detail
Honesty and Integrity
Able to work as part of a team
Responsibilities
Responsible for taking outlet reservations, handling the reservation book and answering the telephone in an impeccable manner.Always answer the phone politely using a friendly tone and being informative.
Responsible for coordinating with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
Ensure distribution of reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
Ensure that reservation signs are placed on the tables before service.
Warmly and graciously greet all guests upon arrival. Confirming their reservation.
Escort and seat guests based on guest preferences and balancing of customer flow in service stations.
Upon seating guests, offer menus and inform them of their server’s name.
Ensure that the guests are attended to and when need arises
present menus and take beverage orders and hand in the order to the station waiter.
Record the restaurant cover count
Observe the cleanliness and maintenance of the outlet and the entrance area,
Ensure that menus, bill folders and any other advertising collateral in the outlet are wiped and free of stains or spots
Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
Anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Thank guests as they leave and invite them to return.
Attend pre-meal briefing and de-briefing daily and the monthly F & B Staff Meeting.
Attend all meetings and training sessions organized by Hotel management for the staff.
Maintains the par stock of menu folders and advertising collateral in the outlet.
Takes note of anniversaries, birthdays and special dates for regular guests.
Prepares requisition for amenities for guests celebrating a special occasion in the outlet.
Prepares buffet place card/tags as per prescribed standard.
To participate in any training/development schemes required by management
Participate in the hotel’s social responsibility programme
To adhere to the department set grooming standards
Job Requirements
Required education: Diploma, Associate's degree
Required relevant work experience: 12 months
Required languages: Swahili (Spoken: fluent | Written: fluent)English (Spoken: fluent | Written: fluent),
How to Apply
Interested and qualified candidates should apply online by 18th April 2019
For more information and job application details, see; Ole Sereni Hotel Hostess Jobs in Nairobi - Kenya
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