Ole Sereni Hotel Head Concierge Jobs in Nairobi - Kenya

Ole Sereni Hotel Head Concierge Jobs in Nairobi - Kenya

Job Summary

To lead the team in providing guests with information and services that strive to exceed guest expectations and meet set service standard targets whilst contributing to the positive image and profitability of Ole-Sereni.

Operating from the Concierge Desk in the lobby, the role requires high public visibility and contact, for both the guests and a variety of internal customers


  • Previous Head Concierge experience at an Equivalent or higher brand hotel
  • Clearly Demonstrated customer Service skills and talent
  • Pass in KCSE
  • Have undertaken either internally or through other sources the following course:
  • Customer Care / Hospitality
  • Communications Skills
  • Communicate clearly and understand the predominant language(s) of our guests.
  • Work in a standing position for long periods of time (up to 8 hours).
  • Education: High School or equivalent.
    Proficient in computer operations including word, excel & outlook.
  • Good people management skills, communication and listening skills.
  • Must be flexible and adaptable to change.
  • Demonstrate time management and organizational skills.
  • Must be internally motivated and detail oriented and have a passion for teaching others.
  • Must be able to work a flexible schedule including days, nights, weekends and holidays.
  • Punctuality and regular and reliable attendance.
  • Honesty and Integrity

  • Create a working environment that supports Core Competencies
  • Communicate departmental and business objectives
  • Ensure induction and continuous training programs are carried out
  • Evaluate staff performance on a continuous basis
  • Coach and train the team
  • Review guest arrivals on a daily basis
  • Deliver daily briefings and ensure handovers are carried out on each shift
  • Communicate clearly expectations of ‘outstanding hospitality’
  • Ensure audits are carried out to review performance of standards, with feedback and continuous improvement as per the SOP
  • To greet all guests on arrival as per standards instructed
  • To welcome guests warmly and courteously to the Hotel by ensuring that all guest checking in are served with a welcome drink
  • To ensure guests are escorted to their allocated rooms
    as per standards instructed and room orientations are carried out
  • To ensure all guest luggage’s are tagged with guest room number and delivered to the allocated rooms on guest arrival
  • To ensure that luggage is collected from a departure room as per instruction from the front desk
  • To assist during room changes
  • To ensure the safety and security of guest baggage in the luggage room
  • To ensure that the lobby, lobby seating and reception area is clean and orderly at all times
  • To bid a warm farewell to each guest on departure
  • To carry out any duties assigned by the supervisor
  • To adhere to strict grooming and hygiene standards
  • To ensure that at all time, all staff in the department are correctly and smartly dressed as per grooming standards.
  • To participate in any training/development schemes required by management
  • Participate in the hotel’s social responsibility programme
  • To follow the house rules and policies laid down by the management
  • To comply with company regulations as stipulated in staff handbook, regarding uniform, timekeeping and general conduct.
  • To comply with any statutory and legal requirement for fire, licensing, health and safety and to ensure that you are working in accordance with these requirements

    Job Requirements
  • Required education: Bachelor's degree
  • Required relevant work experience: 2 years
  • Required languages: English (Spoken: fluent | Written: fluent)

    How to Apply
  • Interested and qualified candidates should apply online by 18th April 2019
  • For more information and job application details, see; Ole Sereni Hotel Head Concierge Jobs in Nairobi - Kenya

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