Ole Sereni Hotel Concierge Jobs in Nairobi - Kenya

Ole Sereni Hotel Concierge Jobs in Nairobi - Kenya

Job Summary

The incumbent in this position is responsible for assisting guests in saving time and ensuring that everything is as convenient and pleasant as possible throughout their stay.


  • Diploma or Certificate in Front Office Operations or Higher qualification in Hotel Management.
  • Must be computer literate – working knowledge of office packages - word, excel.
  • Experience: A minimum of three (2) years experience in a similar position, additional language ability is a plus / Minimum of three (2) years experience with a noted Hotel/Brand.
  • Knowledge of countrywide places of interest.


  • Communicate clearly and understand the predominant language(s) of our guests.
  • Work in a standing position for long periods of time (up to 6 hours).
  • Proficient in computer operations including hotel management system, word, excel & outlook.
  • Good people management skills.
  • Must be flexible and adaptable to change.
  • Demonstrate time management and organizational skills.
  • Must be internally motivated and detail oriented.
  • Must be able to work a flexible schedule including days, weekends and holidays.
  • Punctuality and regular and reliable attendance.
  • Honesty and Integrity.
  • Building teamwork.
  • Interpersonal skills; customer service orientation, communication skills.
  • Writing skills: able to write welcome letters and apologies to guests.
  • Listening & oral skills.

  • Responsible for greeting and welcoming guests.
  • Act as the point of reference for guests who need assistance or information and attend to their requests and requirements.
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
  • Knowledgeable on hotel premises and the countrywide venues, places of interest and businesses to make the most suitable recommendations.
  • Arrange events, excursions, transportation etc. upon request from hotel residents.
  • Make reservations, appointments, take and distribute messages,
    parcels or packages.
  • Respond to complaints and find the appropriate solution.
  • Contact guests prior to their arrival and inquire whether they need airport transfers or any requirements prior to their trip.
  • Assist guests with booking, changing and printing their flight tickets.
  • Contact guests via email on any lost and found property left in the room on a daily basis.
  • Stays up to date on room rates, packages, discounts, and how to handle each as well how each relates to each department.
  • Knows all safety and emergency procedures.
  • Attends daily briefings, does a thorough verbal and written handover and is aware of daily activities taking place in the Hotel.
  • Uses proper telephone etiquette.
  • Understands and strictly adheres to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene and Health & Safety.
  • Reports for duty punctually wearing the correct uniform and name tag at all times.
  • Performs any other duties as assigned to him/her by management.

    Job Requirements
  • Required education: Bachelor's degree
  • Required relevant work experience: 2 years
  • Required languages: English (Spoken: fluent | Written: fluent)

    How to Apply
  • Interested and qualified candidates should apply online by 18th April 2019
  • For more information and job application details, see; Ole Sereni Hotel Concierge Jobs in Nairobi - Kenya

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