Ole Sereni Hotel Club Lounge - Apartment Floor Agent Jobs in Nairobi - Kenya
Ole Sereni Hotel Club Lounge - Apartment Floor Agent Jobs in Nairobi - KenyaJob Summary
The incumbent in this position is responsible for checking-in and checking-out our guests on the Club Lounge/ Apartment Floor in a friendly and caring manner.
At all time, he/she displays a professional and positive image of the hotel as he/she plays a crucial role in the first and last impression the guest will have of the hotel.Diploma or Certificate in Front Office Operations or Higher qualification in Hotel Management.
Must be computer literate – working knowledge of office packages - word, excel.
Experience: A minimum of three (2) years experience in a similar position, additional language ability is a plus / Minimum of three (2) years experience with a noted Hotel/Brand.
Knowledge of cashier operations.
Knowledge of Hotel business operations.
Communicate clearly and understand the predominant language(s) of our guests.
Work in a standing position for long periods of time (up to 6 hours).
Proficient in computer operations including hotel management system, word, excel & outlook.
Good people management skills.
Must be flexible and adaptable to change.
Demonstrate time management and organizational skills.
Must be internally motivated and detail oriented.
Must be able to work a flexible schedule including days, weekends and holidays.
Punctuality and regular and reliable attendance.
Honesty and Integrity.
Interpersonal skills; customer service orientation, communication skills.
Writing skills: able to write welcome letters and apologies to guests.
Listening & oral skills.
Registers guests and assigns rooms, accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for arrivals.
Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the Hotel.
Coordinates room status, updates with the Housekeeping Department by notifying them of all check outs, early check ins, special requests and day-use rooms.
Prepare arrival reports and share with the concerned departments.
Conduct room inspections and coordinate your findings with the necessary departments.
Ensure the cleanliness and neatness of the Club Lounge areas.
Possesses a working knowledge of the reservation department, takes same day reservation and future reservation when necessary.
Knows cancellation procedures.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures.
Attends daily briefings, does a thorough verbal and written handover and is aware of daily activities taking place in the Hotel.
Reports any unusual occurrences or requests to Shift Leader or designated Manager.
Knows all safety and emergency procedures.
Develops a thorough knowledge of computer system, room allocation and types of rooms.
Stays up to date on room rates, packages, discounts, and how to handle each as well how each relates to each department.
Develops a detailed knowledge about the Hotel staff, services and hours of operations.
Conduct daily courtesy & departure calls.
Completes check in and check out procedures efficiently.
Escorts guests to their rooms whilst promoting the hotel and following all necessary procedures.
Obtains a cash float and keep it balanced.
Post charges to guests’ accounts.
Handles cash, cheques, credit cards and direct billing requests properly.
Transfers folios charged to city ledger to each Company/TA account correctly.
Responsible for returning guests’ passports after scanning them immediately.
Coordinate with Transportation and airport desk to ensure timely pick-up and drop-off of guests, if required
Uses proper vouchers to deal with different front desk transactions (petty cash, meal and paid out vouchers).
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
Understands and strictly adheres to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene and Health & Safety.
Ensures that a good relationship is kept between all other departments.
Play and active role in the implementation of new procedures and services.
Reports for duty punctually wearing the correct uniform and name tag at all times.
Performs any other duties as assigned to him/her by management.
Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)
How to Apply
Interested and qualified candidates should apply online by 18th April 2019
For more information and job application details, see; Ole Sereni Hotel Food and Beverage Cost Controller Jobs in Nairobi - Kenya
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