Ole Sereni Hotel Assistant Executive Housekeeper Jobs in Nairobi - Kenya

Ole Sereni Hotel Assistant Executive Housekeeper Jobs in Nairobi - Kenya

Job Summary

The Assistant Executive Housekeeper assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions.

Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching and counseling and consistently inspects and enforces adherence to standards of excellence.

Participates in and enforces quality assurance for Housekeeping Department and department cost control measures. Makes certain the required cleanliness standards are achieved.


  • Diploma or Certificate in Housekeeping Operations or Higher qualification in Hotel Management.
  • Previous experience managing a team of housekeeping employees through motivation,
    coaching and development.
  • The ability to anticipate customer needs, change goals and direction quickly and ability to multitask
  • Working knowledge of rooms management systems.
    Advanced knowledge of Housekeeping process and procedures.
  • Proven experience supervising housekeeping departments of 15+ employees.
  • Ability to maintain a budget
  • Proven excellence in customer service.
  • Capable of using independent judgment/solid decision making ability
  • Proven comfort and experience to interact effectively with all levels of management, guests, staff and clients both inside and outside of the organization.
  • Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
    Proficiency with general office PC applications (i.e. word processing, spreadsheets,
  • Demonstrated sound organizational, coordinating and personal interface skills.
  • Demonstrated excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication and attention to detail.
  • Must be flexible with working nights, weekends, and holidays

  • Assume the responsibility of Executive Housekeeper on his absence.
  • Supervise housekeeping staffs to maintain the facility clean, organized and neat.
  • Review and monitor daily schedule to ensure enough coverage for that day
  • Obtains list of vacant rooms to be cleaned & list of prospective checkouts in order to prepare work assignments. Plans and allocates daily workload to housekeeping staffs based on guest count.
  • Supervise and conduct daily inspection of guest rooms, public areas, back of the house and the hotel entrance to ensure cleanliness and standards are consistently being met and room attendants are completing tasks in a timely manner.
  • Ensure rooms ready for occupancy are constantly updated on the PMS.
  • Ensures that rooms, hallways and all public areas are well maintained according to brand standards.
  • To ensure adherence to DND procedures
  • Ensures guest requests, concerns and problems are followed through to the guest’s satisfaction.
  • Address guest complaints and inquiries in timely and professional manner.
  • Maintains par levels of inventory of cleaning supplies, linen, and required room amenities to ensure standards and consistency measures are met.
  • Monitor and perform inventories weekly / monthly. Ensure enough guest supply, linen supply and uniform.
  • Ensure turn down service is carried as per
    the set standards
  • Train staff on a safe work environment, including proper storage of chemicals and materials needed for daily room cleaning.
  • Ensure that staffs follow housekeeping policies and safety and sanitation standards.
  • Assist in employee hiring, training, performance evaluation, retention and termination activities.
  • Ensure that all cleaning chemicals are properly labelled with usage instructions.
  • Refer and follow up on maintenance/equipment issues with Engineering. Work closely with the Engineering department for simple and quick repairs.
  • Assist in supporting waste management, recycling and other environmental safety programs.
  • Conduct pre- shift brief meeting.
  • Conduct pre-event inspections of banquet rooms
  • Ensure clear and efficient communication and coordination with the Front Office and other departments of the hotel.
  • Ensure proper recording and handover to security office of all lost and found property.
  • Review scheduling with Executive Housekeeper, based on demands of hotel, and properly maintain levels of staffing therein.
  • Carry out staff performance appraisals identifying areas for development and training needs and ensuring that this training is effected.
  • Assist in interviewing, scheduling, training, development, empowerment, coaching and counselling of staff.
  • Recommend cost reduction initiatives while maintaining quality and consistency in work.
  • Assist the Executive Housekeeper with budget preparation and expense management activities.
  • Generate reports related to expense, labour, supplies and other housekeeping activities as instructed by the Executive Housekeeper.
  • Oversee work of contracted labour e.g. night cleaners, pest control
  • Co-ordinate the preparation of duty rosters and ensure all shift are manned in relation to amount of work
  • To ensure that at all time, all staff in the department are correctly and smartly dressed as per grooming standards.
  • To participate in any training/development schemes required by management
  • Participate in the hotel’s social responsibility programme
  • To follow the house rules and policies laid down by the management
  • To comply with company regulations as stipulated in staff handbook, regarding uniform, timekeeping and general conduct.
  • To comply with any statutory and legal requirement for fire, licensing, health and safety and to ensure that you are working in accordance with these requirements

    How to Apply
  • Interested and qualified candidates should apply online by 18th April 2019
  • For more information and job application details, see; Ole Sereni Hotel Assistant Executive Housekeeper Jobs in Nairobi - Kenya

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