Old Mutual Kenya Relationship Officer Jobs in Kenya

Old Mutual Kenya Relationship Officer Jobs in Kenya

Job Description

To grow a high quality SME client portfolio both in cheap and stable deposits and loans and manage all client relationships to ensure world class customer service and maximum returns.

Lead generation and conversion to business (Loans, Fixed Deposits, business accounts etc.)

To champion SME product in the Branches

Client retention through world class customer service

Relationship Management of existing SME clients

Account utilization by all SME clients

Proper KYC vetting of clients using supporting documents and SME appraisal tools

Proper loan appraisals measured by approval success rate

Ensuring every application is approved by the authorized signatories

Documentation and integrity

Compliance to Credit Policy, Compliance and audit standards together with company policies and procedures

Dissemination of information to prospective clients about Faulu

Products and service awareness

Ensuring clients understand our operations policy with regard to accessing our services and products

Periodic SME training to the branch staff to enhance awareness and cross selling

Ensuring account utilization -all business proceeds to be banked through Faulu

Relationship management – scheduled and adhoc client visits, calls, etc.

On time loan repayment and

follow ups

Understanding the underlying causes of default and take remedial actions as per credit policy

Attain PAR targets

Networking with SME Business Forums, events, etc.

Stakeholder relationship management; local administration, dealers, etc.

Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)

Obtain, verify and maintain proper identification of customers wishing to make transactions whether directly or through proxy.

Adhere to all the due diligence measures when conducting transactions as enshrined in the Bank's AML, KYC & CFT policies, procedures and guidelines

How to Apply

For more information and job application details, see; Old Mutual Kenya Relationship Officer Jobs in Kenya

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