Office of the Controller of Budget Customer Care Assistant Jobs in Kenya

Office of the Controller of Budget Customer Care Assistant Jobs in Kenya

Job Purpose

This position is responsible for providing guidance and assistance to customers.

Key Responsibilities/ Duties / Tasks

Operating the reception desk and maintaining a good ambience in the reception area;

Operating the reception desk and issuing visitors passes;

Responding to visitors’ queries and telephone inquiries;

Guiding and directing visitors to designated offices and areas;

Recording and confirming visitors' appointments;

Projecting positive corporate culture of the OCOB;

Offering assistance and guidance to customers/clients with disabilities;

Reporting suspicious visitors to the security personnel;

Maintaining a daily record of visitors’ details;

Keeping safe custody of customer care equipment and tools; and

Drafting customer care periodic reports.

Job Competencies (Knowledge, Experience and Attributes / Skills)

Academic qualifications

Diploma in any of the following disciplines: Customer Service, Public Relations, International Relations and Diplomacy, Communication Management, Front Office or equivalent qualification from a recognized institution.

Previous relevant work experience required

Served in the grade of an Assistant Customer Care Officer for a minimum of four (4) years or at least six (6) years of experience in a relevant field;

Functional Skills, Behavioral Competencies/Attributes:

Proficiency in computer applications;

Met the requirements of Chapter Six of the Constitution; and

Shown merit and ability as reflected in work performance and results.

How to Apply

For more information and job application details, see; Office of the Controller of Budget Customer Care Assistant Jobs in Kenya

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