Nursing Council of Kenya Senior Customer Care Assistant Jobs

Key Responsibilities

Customer Experience Management

Coordinate front‑office customer service operations.

Ensure customers receive timely, accurate, and professional assistance.

Monitor adherence to customer service standards.

Handle escalated customer complaints and service issues.

Promote a customer‑focused culture across the organization.

Customer Feedback & Service Improvement

Coordinate customer satisfaction surveys.

Analyze feedback and identify service improvement opportunities.

Monitor performance indicators and prepare reports.

Maintain customer complaints and feedback records.

Recommend improvements to service processes.

Stakeholder Engagement

Support stakeholder engagement initiatives.

Coordinate customer education and awareness programmes.

Assist in organizing forums and outreach activities.

Support communication and dissemination of organizational information.

Team Coordination

Supervise Customer Care Assistants and support staff.

Support onboarding, coaching, and mentoring of personnel.

Monitor service performance and provide guidance.

Promote teamwork and service excellence.

Administrative Responsibilities

Maintain customer service databases and records.

Prepare periodic customer care performance reports.

Support implementation of departmental work plans.

Participate in budgeting and procurement processes affecting customer service.

Perform other duties as assigned.

Qualifications & Experience

Diploma in Customer Service Management, Public Relations, Communications, Business Administration, Marketing, Public Administration, Social Sciences, or related field.

Minimum of four (4) years’ relevant experience in

customer service, stakeholder engagement, or customer relations.

Demonstrated experience in a leadership or supervisory role.

Fulfilled requirements of Chapter Six of the Constitution of Kenya.

Key Skills & Competencies

Required

Customer service and customer experience management.

Communication and interpersonal skills.

Leadership and team coordination.

Conflict resolution and problem‑solving skills.

Report writing and analytical skills.

ICT proficiency including CRM systems.

How to apply

For more information and job application details, see; Nursing Council of Kenya Senior Customer Care Assistant Jobs

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