Numida Credit Relationship Officer Jobs in Uganda

Numida Credit Relationship Officer Jobs in Uganda

Job purpose:

You will conduct due diligence on potential borrowers, analyze creditworthiness and ability to repay, and effectively manage your portfolio while ensuring compliance with Numida’s methodology and policies.

Reporting Line:

This role typically reports to the Credit Team Leader.

Responsibilities:

• Engage with loan applicants via phone to conduct due diligence interviews on all new loan applications and repeat loan applications requiring manual review

• Perform financial analysis of loan applicants and interact with loan applicants as necessary to better understand and validate their business activities and financial situation

• Make adequately supported recommendations to the Credit Committee for every loan application

• Collect loan repayments as they fall due, and follow Numida’s escalation process for delinquent borrowers

• Execute referral calls in order to generate new business

• Collaborate with the Product team and participate in various experiments that aim to improve the quality of Numida’s service and/or the efficiency of the CRO role

• Address inbound service inquiries (via phone and WhatsApp) and assist all Numida clients until full resolution of the issues, escalating to the correct department when necessary

• Conduct periodic field visits for monitoring and escalation of collections

• Ensure that the level of service provided to our customers is maintained to the standards set forth by the company

• Resolve complaints in an effective, timely manner whilst maintaining the highest standards of professionalism

• Record complete, quality and honest information into our Customer Relationship Management (CRM) system to enable Numida to address customer issues effectively

• Be responsible for maintaining up to date knowledge of Numida’s product offering to ensure any information offered to clients is accurate and helpful

Job Requirements:

• 2+ years of experience in a credit officer or related role

• Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University

• Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs etc.

• Verbal and written fluency in both English and Luganda. Fluency in other Ugandan languages is an asset.

• Ability to provide customer care via chat using professional, concise, and slang-free English

• Knowledge about and practical experience with the principles of great customer care, and superb phone etiquette

• Exceptional organizational skills and attention to detail

• Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen to and understand the needs and wants of Numida’s users, and can address their complaints with compassion

• Type 30+ words per minute (desired)

How to Apply

For more information and job application details, see; Numida Credit Relationship Officer Jobs in Uganda

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