NTSA Manager - ICT Infrastructure Services - Jobs in Kenya
NTSA Manager - ICT Infrastructure Services - Jobs in KenyaManager, Ict Infrastructure Services - Ref: NTSA/03/2019/05
Reporting to the Deputy Director, ICT, the Manager, ICT Infrastructure Services willManage contracts and relationships with external suppliers and support organizations including having regular formal review meetings to ensure the best possible economic goods and services are received by the Authority and
be responsible for the provision of technical support of the ICT infrastructure,communications and mobilizing systems, including architectural design, functionality and security.
Key Duties and Responsibilities
mission critical ICT services are maintained;
Manage Project major ICT infrastructure related projects through the complete project lifecycle from project initiation to end project review, undertaking proactive monitoring of costs, timescales and resources throughout;
Responsible for ensuring the ICT Infrastructure Team complete the lifecycle
planning, installation, testing, upgrading, control and management of all configuration items of the ICT infrastructure including all documentation, software, hardware and firmware assets, including information relating to the
configuration items, their dependencies and relationships;
Ensure that all records are complete, current and accurate;
Manage the ICT Infrastructure Team to ensure that appropriate action is
taken to investigate and resolve all reported incidents and problems associated with the ICT infrastructure in line with Service Level Agreements;
Ensure that all reported incidents and problems are fully documented. Coordinate
the implementation of remedies and preventative measures to address such incidents and problems;
Ensure the ICT Infrastructure Team keep the ICT infrastructure secure from internal and external threats and that all privileges are proactively managed.
Ensure all security breaches are investigated. Maintain complete, current and accurate records of all areas of ICT infrastructure security.
Manage the assessment, analysis, documentation and implementation of all changes to the configuration items of the ICT infrastructure;
Document and Implement appropriate processes to manage and report on all changes. Maintain complete, current and accurate records of all changes to the ICT infrastructure;
Responsible for ensuring the ICT Infrastructure Team design, implement,
maintain and test strategies, procedures and contingency plans for all systems, data and components to ensure ICT services are restored in a timely fashion in the case of a disaster; and
Ensure the strategies, procedures and plans are complete, current and accurate.
Organize regular testing of disaster recovery plans and document outcomes.
Key Qualifications and Experience:
For appointment to this position, a candidate must have:At least ten (10) years relevant work experience, three (3) of which must have been at a middle management position in a large organization;
Bachelor’s degree in Computer Science, Information Communication Technology, Electronics Engineering or its equivalent qualification from a
Master’s Degree in Computer Science, Information Communication Technology, Electronics Engineering or its equivalent qualification from a
Attended a Management Course lasting not less than four (4) weeks from a recognized institution;
Demonstrated a high degree of professional competence, administrative capabilities and initiative in the general organization and management of ICT.
Be a member of a relevant professional body;
Experience in Project Management;
Experience in supporting major infrastructure in public/private institutions;
Experience managing a team from a large corporate environment and
Experience negotiating large contracts and services necessary.
Certifications in Microsoft Certified Professional / ITIL / SQL and/or Oracle
Skills and Competencies
Strong communication/customer service skills to resolve problems with
A wide degree of creativity;
Business problem solving skills - analysis and synthesis;
Ability to lead multidisciplinary teams in an environment conducive to
continuous change, learning, creativity and innovation; and
A strategic thinker with an eye for detail.
How to Apply
Candidates interested in the above positions are expected to fulfill the requirements
of Chapter Six of the Constitution of Kenya. Candidates must therefore, obtain and
submit the following documents together with their applications:
Clearance Certificate from the Criminal Investigations Department (CID);
Clearance Certificate from Higher Education Loans Board (HELB);
Tax Compliance Certificate from Kenya Revenue Authority (KRA);
Clearance from Ethics and Anti-Corruption Commission (EACC) and
Clearance from Credit Reference Bureau (CRB).
Qualified candidates should apply in confidence indicating the job Ref. No. on both
the application and envelope to the address below, enclosing CVs with full details of
educational background and professional qualifications.
The application should also
have copies of certificates, relevant testimonials and the National ID.
Applications may be deposited at the Authority’s Head Office, Hill Park Plaza,
Ground Floor, Upper Hill Road, Nairobi in the application box or posted to;
The Director General
National Transport and Safety Authority
Hill Park Plaza, Upper Hill Road
P.O. Box, 3602 -00506
All applications should be received not later than 5:00pm on Friday, 5th April, 2019.
NTSA is an equal opportunity employer committed to diversity and gender equality.
Youth, Women and Persons with Disability are encouraged to apply.
that only shortlisted candidates shall be contacted.
Any form of canvassing shall lead
to automatic disqualification
For more information and job application details, see; NTSA Manager - ICT Infrastructure Services - Jobs in Kenya
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