Nicole Sinclair Consulting Customer Service Representative Jobs in Nigeria

Nicole Sinclair Consulting Customer Service Representative Jobs in Nigeria


Job Description

  • Deal directly with customers either by telephone, via chat, electronically orface to face

  • Respond promptly to customer inquiries

  • Handle and resolve customer complaints

  • Obtain and evaluate all relevant information to handle services inquiries

  • Provide pricing and delivery information to customers

  • Process orders, forms, applications and requests

  • Direct requests and unresolved issues to the designated resource

  • Keep records of customer transactions

  • Recommend our potential services to customer by collecting customers information and analyz ecustomers needs

  • Manage large number of incoming calls

  • Follow communication procedues and guidelines

  • Build sustainable relationship of trust with customers through open and interactive communicationn

  • Identify and assess customers need to achieve satisfaction

  • Take extra miles to enagage customers

  • Update the customer information in the customer service data base during and after each call

  • Work with management to stay updated about the product knowledge and be informed about any change in the company polices

  • Impact the company by problem solving and making fustrated customers patronise the company again

    Requirements

  • Candidates should possess a Bachelor's degree / HND qualification

  • Working experience as customer service representative for 5 - 7 years in a fintetch company

  • Proven customer
    support experience

  • Familiar with CRM systems and practices

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • Ability to remain professional and courteous

  • Ability to be calm under pressure

    How to Apply

  • For more information and job application details, see; Nicole Sinclair Consulting Customer Service Representative Jobs in Nigeria


    Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!


  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.