NFT Consult Retail Operations Support Manager Jobs in Kenya

NFT Consult Retail Operations Support Manager Jobs in Kenya

Job Purpose
  • To manage and lead the Operations Support Team (OST) to support and coordinate the operation of CO and DO platforms, and support/roll-out of streamlined sales & operations processes.
  • Business Planning and monthly reviews to sustain appropriate focus for delivery of planned results.
  • Ensure that systems are in place to support the Sales Team to deliver their targets.
  • Providing assurance of full compliance with the governance in Operating Platforms, while sharing the learning in the management of the covered network to improve the operating platforms processes and policy.
  • Manage all Card Back Office operations and ensure all controls are in place to de risk and support growth of our client Card.

    Principal Account-abilities:
  • Retailer Master Planning (RMP) – match right retailers with sites so as to maximize individual site performance.
  • The master plan is a detailed Retailer Ranking & Classification which identifies retailers to be supported/developed and those to be managed out and replaced.
  • Retailer recruitment and Selection. Arising from RMP retailers to be managed out are replaced through a robust recruitment & selection process.
  • Generation of daily sales reports to monitor individual site performance vs plan to enable Sales Team carry out prompt intervention against underperformance.
  • Weekly margin performance reports to inform pricing decisions against available product batches.
  • Weekly/monthly review of MMP performance and to carry out training interventions to close training related gaps.
  • Attending to customer issues escalated by CSC. This includes account hold issues, pre-discharge queries raised by retailers during product delivery.
  • Master Reference Data (MRD) approvals of new account set ups and amendments.
  • Marketing – carrying out of business case analysis for new marketing initiatives and provision of input data for PIR reviews.
  • Network Planning & Engineering. Support in the detailed analysis of new investments, NTIs and NTVs. This includes attending to action points arising from IROPS (Individual Site Profitability Statements). Monthly review of PoS (Maintenance & Property Rents/rates) costs vs plan
  • Supply. Provision of Retail monthly demand forecasts and attending actions agreed during monthly S&OP meetings. Counterchecking of ERC prices vs expectation to confirm delivery of gross margin within ERC price ceilings.
  • Distribution. Analytical support to support optimization of transport fleet through provision of detailed volumes to be delivered to sites and suitable drop sizes. Interface with Scheduling Team to advise product prioritization during product shortages.
  • Finance. Retail focal point for monthly business review meetings- responsible for detailed review of Retail results and commentary on volume, margin and cost performance. Also responsible for detailed review of Retail opex vs plan and to advise Retail team on appropriate action to prevent cost overruns.
  • Responsible for overall integrity and quality of Retailer attraction, selection & induction processes.
  • Our client Card Back Office support:
  • Controls and assurance of full compliance and support to the card sales team to facilitate sustainable growth.
  • Manage seamless end to end card back office support including POS and Cards Reconciliations.
  • Responsible for ensuring all Retailers and Card Customers operate with Valid Contracts and further ensure safe Custody of these Contracts.
  • Shareholder: Directly responsible for delivery of Retail T&R through coordination, management and support in the following key business levers,
  • Daily sales analysis to identify strong points for sustaining and gaps to attend to.
  • Weekly margins analysis to aid pricing
    decisions – whether to discount to push volume or hold to defend margin. The focus is to maximise the volume x margin outcome so as to grow market share profitably – hence sustainable business.
  • Monthly COGS analysis to assist business make prudent decisions and understanding of margin performance.
  • Retail Focal Point for monthly review of results against plan. Participation in Monthly BRMs (Business Review Meetings) and presentation of Retail results which outlines to Leadership the key leavers for the outcomes, highlighting of any gaps and appropriate actions to close. Ultimate objective is to deliver/exceed full year plan.
  • Responsible for operation of the Fuel Pricing System (FPS). Implementing ERC prices in JDE, Ensuring credibility in prices charged in JDE vs those input from ERC via FPS.
  • Monthly update of POS prices for Card by Zone swahilibeach16
  • Reviewing Retailer P&Ls – to identify issues (generic or site specific) for Sales Team to focus when consulting with Retailers on their business profitability. Sharing of best practices and elimination of wastages.
  • Responsible for coordinating delivery of Retail T&R drawing and submission. Participation in challenge sessions to incorporate leadership input/guidance in the planning.
  • Responsible for tracking actual costs against plan and recommending action where necessary
  • Responsible for overall integrity of Compliance & Performance Management (CPM)
  • Responsible for the updating PMTDR (People make the difference real) performance management tool (PPMT) with targets and actuals to enable performance and reward for retail is based on accurate data.
  • Responsible for overall integrity and quality of Retailer attraction, selection & induction processes.
  • Responsible for Retailer Master Planning to ensure appropriate matching of Retailers and sites.
  • Responsible for end to end Card Back Office Operations.
  • Hold brief for the Retail Manager ensuring Business Continuity and ensure Retail Team delivers business Objectives.
  • Manage OCL and CL update and review process on behalf of RM.
  • Have led/been involved in piloting and implementation of key business initiatives and ensured objective challenge of subject Projects: e.g. Ortec, ISO, Card Upgrade, VOC
  • I’m often consulted and indeed give valuable in-put to key business strategic options within and beyond the Retail business and Client . E.g. Successful implementation of VOC project across Africa , Retailer Portal , on boarding of our client’s Ghana OSM, VEU training Manager etc.

    Job Knowledge, Skills & Experience
  • Demonstration of the aspired Enterprise First behaviours (Leadership, Accountability, Teamwork) and our client’s core values (Honesty, Integrity, Respect for People)
  • Strong leadership of a winning Operations Support Team (OST).
  • Strong team member with excellent communications skills
  • Broad Retail experience and Competence, particularly in Sales & Operations
  • Demonstrable competence in managing a winning OST, implementing standard processes, achieving OPEX targets, building relationships with Retailers.

    How to Apply
  • Interested and qualified candidates should apply online by 21st May 2019
  • For more information and job application details, see; NFT Consult Retail Operations Support Manager Jobs in Kenya

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