Nft Consult Customer Service Executive Jobs in Kenya

Nft Consult Customer Service Executive Jobs in Kenya

  • Our client is an established freight forwarding company in Kenya.

  • They seek to hire a vibrant and efficient Customer Service Executive who who will be tasked with handling client inquiries and the end to end process of clearing & forwarding in Mombasa.

    Job Responsibilities

  • Carry out all administrative tasks such as data input, processing information, imports and Exports declaration/ customs documentation declaration, completing paperwork and filing documents.

  • Handle operations of all carriers i.e. Sea, Air, Land for both Imports and Exports.

  • Manage Reception area –ensure cleanliness, answer phones and greet visitors.

  • Prepare Progress report.

  • Liase with Transporters.

  • Communicate effectively with customers in a professional and friendly manner.

  • Order and ensure effective delivery of goods to customers.

  • Resolve any sales related issues with customers/agents.

  • Correspond with shipping companies and Freight Forwarders regarding shipments.

  • Assist in tracking shipments and providing alternative information.


  • Diploma or degree in clearing & forwarding or any related field.

  • At least 5 years’ experience in clearing and forwarding firm.

  • Be 30 years and above.

  • Be Computer literate.

  • Be conversant & experienced in export declaration/ import declaration.

  • Excellent problem solving & interpersonal skills.

  • Excellent communication skills, both oral and written.

  • Presentable, proactive and an outgoing personality.

  • Administrative writing and reporting skills.

  • Ability to multi-task and get things done to completion.

  • A team player with a positive attitude, proactive and attention to detail.

  • Results oriented, hardworking and creative.

  • Ladies are encouraged to apply.

    How to Apply

  • For more information and job application details, see; Nft Consult Customer Service Executive Jobs in Kenya

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