NFT Consult Client Relations Manager Jobs in Kampala Uganda

NFT Consult Client Relations Manager Jobs in Kampala Uganda

Job brief;

Our client is business consultancy seeking to hire a Client Relations Manager to create and nurture long-term relationships with customers.

One who is flexible, adaptable and open minded. One capable of resolving any issues that arise to ensure customers are satisfied with their services.

Duties and Responsibilities;

  • Building long-term relationships with key clients.
  • Addressing customer concerns and complaints.
  • Creating sales plans to generate revenue.
  • Building relationships with key employees among customers.
  • Creating plans to address clients’ business needs.
  • Advising clients on creating profitable processes.
  • Scheduling regular meetings with customers to ensure they are satisfied.
  • Acting as point of contact for complaints and escalate issues as appropriate.
  • Helping sales team up-sell or cross-sell services and products.
  • Ensuring both the company and clients adhere to contract terms.
  • Studying competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them.
  • Collaborating with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

    Requirements;
  • Proven experience as a Client Relations
    Manager.
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus.
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Sales force)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • BSc/BA in Business Administration, Mass Communication, Marketing or a related field.
  • Must be a lady.

    How to Apply
  • Interested and qualified candidates should apply online by 26th May 2019
  • For more information and job application details, see; NFT Consult Client Relations Manager Jobs in Kampala Uganda

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