NFT Call Center Credit Collections Officer Jobs in Uganda

NFT Call Center Credit Collections Officer Jobs in Uganda

Job

The Call Center Credit Collections Officer will be responsible for contacting customers with overdue payments, negotiating repayment plans, and resolving issues related to delinquent accounts.

Key Responsibilities:

Conduct outbound calls to customers with overdue payments, providing courteous and professional assistance to collect outstanding balances.

Negotiate payment arrangements with customers based on their financial situation, while adhering to company policies and procedures.

Educate customers on their account status, payment options, and consequences of non-payment, ensuring clear and accurate communication.

Update customer account information accurately and promptly in the system, documenting all collection activities and conversations.

Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues in a timely and efficient manner.

Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.

Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.

Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.

Participate in training and development programs to enhance skills and knowledge related to collections techniques and best

practices.

Education, SKills & Qualifications:

Bachelor's degree in Business Administration, Finance, or related field preferred.

Minimum of 1-2 years of experience in collections, customer service, or call center roles.

Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.

Ability to work effectively in a fast-paced environment, multitasking and managing time efficiently.

Proficiency in MS Office suite and experience with call center software and customer relationship management (CRM) systems.

Knowledge of regulatory requirements governing collections activities in Uganda is a plus.

Fluency in English and proficiency in local languages (North, East and Central) preferred.

How to Apply

For more information and job application details, see; NFT Call Center Credit Collections Officer Jobs in Uganda

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