Nexus Staffing Solutions Security Operations Controller Jobs in Kenya
Job Summary
Monitor and coordinate security operations from the control room by overseeing electronic surveillance systems, responding to incidents and dispatching response teams to ensure effective security service delivery.
Support operational efficiency through real-time monitoring, incident management, accurate record keeping and timely escalation of security threats and emergencies.
Prior experience working in a private security control room is mandatory for this role.
Key Responsibilities
Monitor CCTV cameras, alarm systems, vehicle tracking systems and other electronic surveillance platforms.
Receive, evaluate and respond to security alerts, emergency situations and incident reports.
Coordinate and dispatch field response teams according to established operational procedures.
Track response activities and ensure timely deployment of security personnel.
Maintain accurate incident logs, occurrence books, control room registers and operational records.
Communicate effectively with field officers using approved radio communication procedures and the phonetic alphabet.
Escalate critical incidents, emergencies and security threats to management in a timely manner.
Ensure compliance with company security procedures, operational standards and client service-level agreements.
Prepare shift handover reports, incident summaries and operational performance updates.
Identify suspicious or unusual activities and coordinate appropriate intervention measures.
Monitor security operations to minimize risks and enhance client protection.
Support continuous improvement of control room operations and incident response procedures.
Qualifications
Diploma or Bachelor’s Degree in Security Studies, Criminology or a related field.
CCTV Operations Training is an added advantage.
Knowledge of control room operations and security monitoring systems.
Experience
Minimum one (1) to two (2) years of experience as a Security Controller within a private security company.
Experience operating CCTV systems, alarm monitoring
platforms and surveillance technologies.
Experience handling incident management and emergency response coordination is highly desirable.
Practical exposure to security dispatch and control room environments is mandatory.
Technical Skills
CCTV Monitoring and Surveillance Operations.
Alarm Monitoring and Incident Management.
Security Control Room Operations.
Radio Communication Procedures.
Emergency Response Coordination.
Security Dispatch and Response Management.
Security Monitoring Software Operation.
Incident Reporting and Documentation.
Vehicle Tracking and Monitoring Systems.
Security Risk Identification and Escalation.
Digital Surveillance Systems Management.
Key Competencies
Situational Awareness and Vigilance.
Analytical and Critical Thinking Skills.
Decision-Making Under Pressure.
Incident Assessment and Response Coordination.
Attention to Detail and Accuracy.
Communication and Reporting Skills.
Problem-Solving and Risk Assessment.
Time Management and Multitasking.
Team Coordination and Collaboration.
Professionalism and Integrity.
Personal Attributes
Alert, vigilant and highly observant.
Calm and composed under pressure.
Decisive and responsive during emergencies.
Reliable and dependable.
Strong sense of responsibility and accountability.
Willingness to work shifts and flexible schedules.
Strong commitment to security, safety and operational excellence.
How to apply
For more information and job application details, see; Nexus Staffing Solutions Security Operations Controller Jobs in Kenya
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