Newly Licensed Digital Payment Institution IT Service Desk Officer Jobs in Nigeria

Newly Licensed Digital Payment Institution IT Service Desk Officer Jobs in Nigeria


Responsibilities

  • Provide 100% phone and remote technical support, or chat or through the Incident Management System.

  • Triage and work incoming Service Desk calls, chats, tickets.

  • Open a Samanage ticket for every call ensuring ownership of customer incidents and requests to resolution and ensure tickets are updated with accurate notes daily.

  • Participate in on call after-hours and weekend support as needed.

  • Ensure tickets are responded to and resolved within Service Level Agreements for each customer.

  • Create documentation for the Service Desk.

    Qualifications

  • Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related disciplines.

  • A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

    Experience:

  • Minimum of 2 years Help Desk/Customer service/Call Center or IT experience.

  • Solid technical and troubleshooting skills.

  • Experience in explaining highly technical data and information to end-users of complex IT systems and projects.

  • Good use of word processing, spreadsheet, graphics and scheduling tools.

  • Ability to gather and convert data into a written narrative.

    Remuneration

  • Very attractive and competitive remuneration packages and challenging prospects await
    the successful candidates

    How to Apply

  • Interested and qualified candidates should e-mail their Resume (quoting reference as the subject of the mail) with a scanned passport-sized photograph to:

  • psbpositions2020@gmail.com

    Note: All applications will be treated in confidence and only shortlisted candidates will be contacted.


    Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!


  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.