New Hotel - Receptionist Jobs in Nairobi - Kenya

New Hotel - Receptionist Jobs in Nairobi - Kenya

Duties and responsibilities

  • To ensure knowledge of special promotions offered by the hotel and to passing this information on to the guest whenever the possibility arises.
  • Promoting the other departments within the hotel at every given opportunity in order to maximize hotel sales.
  • Ensuring that all reservations have the correct deposit taken.
  • Ensuring that all confirmations are sent out by the end of the shift.
  • Being aware of the hotel availability and that every opportunity to maximize room sales is taken.
  • Offering assistance to other departments, including Bar, Restaurant, Spa and Housekeeping as necessary
  • Awareness of all written and spoken requests and to carry out these requests in a courteous and helpful manner.
  • Ensuring that all charges are correctly posted to the guests’ bills following the standard procedures.
  • To deal with cash, cheque and credit transactions and to ensure that any discrepancies are reported immediately.
  • To ensure that all messages received for guests are passed on accurately and as quickly as possible.
  • Supervise all other Receptionists’ duties.
  • Ensuring the security of guests’ property, and lost property following security procedures.

    Key Skills and Qualifications

  • Degree/diploma in Administration or office management
  • 3 years’ experience in a similar role
  • MS Office Computer Skills
  • Work planning and organization skills
  • Excellent customer service skills
    Attention to detail
  • Excellent communication and interpersonal skills

    How to apply

  • Interested candidates should apply online by 31st January, 2018

  • For more information and job application details, see; New Hotel - Receptionist Jobs in Nairobi - Kenya - Apply by 31st January, 2019.

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