New Hotel - Concierge Jobs in Nairobi - Kenya

New Hotel - Concierge Jobs in Nairobi - Kenya


Job purpose

Our client seeks to hire a highly professional and customer service oriented concierge who will create an excellent guest experience.

Responsibilities for the Concierge Job

  • Welcome customers upon entrance and confirm reservations
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Assist in arranging events, excursions, transportation etc. upon request from hotel residents
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls
  • Respond to complaints and find the appropriate solution
  • Assist in carrying customer’s luggage when needed.

    Desirable Skills

  • Ability to multi-task and have excellent attention to detail.
  • Excellent customer service skills.
  • Work varied shifts, including weekends and holidays.
  • Computer experience and the ability to use micro soft word and spreadsheet
  • Able to effectively communicate in English, in both written and oral forms

    Qualifications

  • Diploma in hotel management or relevant field
  • Proven experience as concierge; experience in customer service or relevant role is an advantage

    How to apply

  • Interested candidates should apply online by 31st January, 2018

  • For more information and job application details, see; New Hotel - Concierge Jobs in Nairobi - Kenya - Apply by 31st January, 2019.

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