New Hotel - Concierge Jobs in Nairobi - Kenya
New Hotel - Concierge Jobs in Nairobi - KenyaJob purpose
Our client seeks to hire a highly professional and customer service oriented concierge who will create an excellent guest experience.Welcome customers upon entrance and confirm reservations
Responsibilities for the Concierge Job
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
Assist in arranging events, excursions, transportation etc. upon request from hotel residents
Answer the phone and make reservations, take and distribute messages or mail and redirect calls
Respond to complaints and find the appropriate solution
Assist in carrying customer’s luggage when needed.
Ability to multi-task and have excellent attention to detail.
Excellent customer service skills.
Work varied shifts, including weekends and holidays.
Computer experience and the ability to use micro soft word and spreadsheet
Able to effectively communicate in English, in both written and oral forms
Diploma in hotel management or relevant field
Proven experience as concierge; experience in customer service or relevant role is an advantage
How to apply
Interested candidates should apply online by 31st January, 2018
For more information and job application details, see; New Hotel - Concierge Jobs in Nairobi - Kenya - Apply by 31st January, 2019.
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