Network Operations Center (NOC) Technician Jobs in Kenya

Network Operations Center (NOC) Technician Jobs in Kenya


Job Description

  • Capturing all tickets on excel as posted on the Adrian FTTH Group and ensuring correct details are captured as per the below

  • Serial Nos

  • CRQ or INC

  • Customer Details (Name, Phone no, Estate)

  • Materials Used

  • Sending the daily data on tickets closed to the Operations manager every day by 9am

  • Monitoring all tickets and ensuring they are implemented within the given SLA by being in constant communication with the team leads on the ground

  • Highlighting tickets posted past SLA and taking it up with the NOC team

  • Taking note of Resigned tickets and highlighting time posted into our platform

  • Following Up on Pending tickets and updating Adrian in real time

  • Coordinating with Adrian NOC on tickets posted and cleanup of tickets done to ensure all data is captured

  • Giving Updates to Adrian Supervisors on pending tickets

  • Providing timely updates on fiber cuts ,degraded ports, splitters exhausted to the NOC personnel

  • Tracking daily ONT Utilization and sending reports daily to the Operation Manager

  • Doing daily reconciliation on materials used and confirming the same data with Eliakim by counterchecking previous day usage

  • Requesting for Materials from Adrian as and when needed

  • Doing a daily summary report on CRQs done, pending, reasons and posting on the Adrian Platform

    Requirements

  • Diploma or associate degree in Information Technology or related

  • Must have 2 years’ experience in handling fiber maintenance-NOC scope.

  • Must possess exceptional analytical and problem-solving skills.

  • Must have excellent communication skills (verbal and written).

  • Must be able to manage multiple assignments and people simultaneously.

  • Must be a team player, have excellent customer service and interpersonal skill

    How to Apply

  • If you meet the requirements, kindly send your CV to vacancies@jantakenya.com with the subject line as “Network Operations Center Technician”

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.

    Scholarship 2020/21

    Undergraduate Scholarships 2020/2021
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.