Network Operations Center (NOC) Technician Jobs in Kenya

Network Operations Center (NOC) Technician Jobs in Kenya

Job Description

  • Capturing all tickets on excel as posted on the Adrian FTTH Group and ensuring correct details are captured as per the below

  • Serial Nos

  • CRQ or INC

  • Customer Details (Name, Phone no, Estate)

  • Materials Used

  • Sending the daily data on tickets closed to the Operations manager every day by 9am

  • Monitoring all tickets and ensuring they are implemented within the given SLA by being in constant communication with the team leads on the ground

  • Highlighting tickets posted past SLA and taking it up with the NOC team

  • Taking note of Resigned tickets and highlighting time posted into our platform

  • Following Up on Pending tickets and updating Adrian in real time

  • Coordinating with Adrian NOC on tickets posted and cleanup of tickets done to ensure all data is captured

  • Giving Updates to Adrian Supervisors on pending tickets

  • Providing timely updates on fiber cuts ,degraded ports, splitters exhausted to the NOC personnel

  • Tracking daily ONT Utilization and sending reports daily to the Operation Manager

  • Doing daily reconciliation on materials used and confirming the same data with Eliakim by counterchecking previous day usage

  • Requesting for Materials from Adrian as and when needed

  • Doing a daily summary report on CRQs done, pending, reasons and posting on the Adrian Platform


  • Diploma or associate degree in Information Technology or related

  • Must have 2 years’ experience in handling fiber maintenance-NOC scope.

  • Must possess exceptional analytical and problem-solving skills.

  • Must have excellent communication skills (verbal and written).

  • Must be able to manage multiple assignments and people simultaneously.

  • Must be a team player, have excellent customer service and interpersonal skill

    How to Apply

  • If you meet the requirements, kindly send your CV to with the subject line as “Network Operations Center Technician”

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