Nedbank CX Designer Jobs in South Africa

Nedbank CX Designer Jobs in South Africa

Job Purpose

  • We are looking for a CX Designer to join our team. In this role you will be required to draw actionable insights that ensure Nedbank reliably achieves, colleague, client and business value through our user-centric service and digital propositions. Analyse the performance and impact of design-led initiatives across our physical and digital platforms. Review competitor organisations and analogous sectors to evaluate high impact service-delivery solutions.

    Primary responsibilities

  • Apply a combination of qualitative and quantitative analysis techniques to produce insights that drive improvements in lived client experience across Nedbank’s digital platforms

  • Measure the impact for design (and non-design) led initiative in market based on experiential, strategic and commercial drivers

  • Support the Head of Product Design for accountability across all Shared Services initiatives work streams for consistent value delivery for improved employee experience and efficiencies for the business

  • Liaise with relevant stakeholders to ensure that observations and learnings are captured, evaluated, and backlogged for action

  • Provide regular feedback to Service Design Lead: Design Strategy

  • Coordinate and facilitate immersions and document observations and learnings for sharing, prioritisation and implementation in existing and future projects and initiatives

  • Ensure learnings are captured in our centralised storage of enterprise-wide employee experience design artefacts

    Secondary responsibilities

  • Contribute to and inform the definition and implementation of SD measurement solutions

  • Effectively communicate ideas, both verbally and visually to gain stakeholder agreement

  • Collaborate actively and work effectively with cross-functional teams

  • Seek opportunities to improve business processes
    and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

    Essential Qualification

  • Matric / Grade 12 / National Senior Certificate

  • Undergraduate degree and/or equivalent qualification in Design, Research, Business Analysis or relevant program

    Minimum Experience Level

  • 4 years of experience design with a specific focus on CX and Service Design (design synthesis, journey mapping and associated artefacts and methodologies).

    Type of Exposure

  • Accuracy of realisation of design.

  • Analysing and interpreting quantitative and qualitative data for accurate design and implementation.

  • Communicating design guidelines and guidelines to different stakeholders.

  • Design tools.

  • Design/ Modelling.

  • Finding better/new ways to do things / improve / redesign.

  • Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

    Technical / Professional Knowledge

  • Process Design.

  • Product design.

  • Relevant design tools.

  • Writing, editing, proofreading, layout and design skills.

  • Web Design.

    How to Apply

  • For more information and job application details, see; Nedbank CX Designer Jobs in South Africa

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