Nedbank CX Designer Jobs in South Africa
Nedbank CX Designer Jobs in South Africa
Job Purpose We are looking for a CX Designer to join our team. In this role you will be required to draw actionable insights that ensure Nedbank reliably achieves, colleague, client and business value through our user-centric service and digital propositions. Analyse the performance and impact of design-led initiatives across our physical and digital platforms. Review competitor organisations and analogous sectors to evaluate high impact service-delivery solutions.
Primary responsibilities
Apply a combination of qualitative and quantitative analysis techniques to produce insights that drive improvements in lived client experience across Nedbank’s digital platforms
Measure the impact for design (and non-design) led initiative in market based on experiential, strategic and commercial drivers
Support the Head of Product Design for accountability across all Shared Services initiatives work streams for consistent value delivery for improved employee experience and efficiencies for the business
Liaise with relevant stakeholders to ensure that observations and learnings are captured, evaluated, and backlogged for action
Provide regular feedback to Service Design Lead: Design Strategy
Coordinate and facilitate immersions and document observations and learnings for sharing, prioritisation and implementation in existing and future projects and initiatives
Ensure learnings are captured in our centralised storage of enterprise-wide employee experience design artefacts
Secondary responsibilities
Contribute to and inform the definition and implementation of SD measurement solutions
Effectively communicate ideas, both verbally and visually to gain stakeholder agreement
Collaborate actively and work effectively with cross-functional teams
Seek opportunities to improve business processes
and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualification
Matric / Grade 12 / National Senior Certificate
Undergraduate degree and/or equivalent qualification in Design, Research, Business Analysis or relevant program
Minimum Experience Level
4 years of experience design with a specific focus on CX and Service Design (design synthesis, journey mapping and associated artefacts and methodologies).
Type of Exposure
Accuracy of realisation of design.
Analysing and interpreting quantitative and qualitative data for accurate design and implementation.
Communicating design guidelines and guidelines to different stakeholders.
Design tools.
Design/ Modelling.
Finding better/new ways to do things / improve / redesign.
Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.
Technical / Professional Knowledge
Process Design.
Product design.
Relevant design tools.
Writing, editing, proofreading, layout and design skills.
Web Design.
How to Apply
For more information and job application details, see; Nedbank CX Designer Jobs in South Africa
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