Nedbank Asset management Client Services Jobs in South Africa

Nedbank Asset management Client Services Jobs in South Africa

Job Purpose

The subject matter expert (SME) provides the knowledge and expertise for business rules, process and product rules within Client Services. Part of the role includes working closely and supporting Client Services Managers and specialist consultants.

Job Responsibilities

Ensure all business processes and rules are clearly defined, documented and reviewed regularly.

Understand the complete end to end processes, how they fit together and the implications of a break in the process

Provide recommendations for procedural improvements.

Ensure that terms/jargon is simplified, understood and well communicated to the team

Serve as a credible client service resource to the team and business where business processes, product and business rules are concerned

Build strong relationships with various people in the business and with external stakeholders in order to document / develop processes

Continuously assess processes, procedures and business rules to identify areas for improvement

Problem solve process failures through route cause analysis, solution engineering and implementation

Initiate and implement change processes across the department to improve quality and client experience

Benchmark our service levels and client experience against industry standards

Documenting in process mapping tool

Manage business rules repository

Ad-hoc project testing

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Advanced

Diplomas/National 1st Degrees

Preferred Qualification and Experience

5 to 7 years Client Services experience in an Asset Management environment

3 to 5 years Business Process and Product rules expert experience in a Client Services environment

Understanding and knowledge of financial services/investment industry and products(Units trust, TFI and Retirement products advantageous)

Experience in an Asset Manager / Collective investment schemes

Technical / Professional Knowledge

Administrative procedures and systems

Relevant regulatory knowledge

Relevant software and systems knowledge

Business writing skills

Banking knowledge

Banking procedures

Cluster Specific Operational Knowledge

Business principles

Business terms and definitions

Governance, Risk and Controls

Behavioural Competencies

Building Customer Loyalty

Communication

Technical/Professional Knowledge and Skills

Managing Work

Adaptability

Quality Orientation

How to Apply

For more information and job application details, see; Nedbank Asset management Client Services Jobs in South Africa

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