NCR Corporation PS Software Support Jobs in Ghana
NCR Corporation PS Software Support Jobs in Ghana
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
The Software Support Specialist works in a complex technical environment, resolving and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership.
Responsibilities
Has basic knowledge across the related Line of Business (LOB) product range including all solution(s) currently released and supported, but may require assistance to progress an incident out with assigned product solution(s)
Knowledgeable on assigned product solution(s) and can investigate issues and very infrequently require assistance
Design corrective action(s) to resolve product or system problems with no known solutions.
Gather and analyze information, formulate and test hypothesis
Identify, design, develop and validate solution
Ability to research problems with no known solutions and design solutions for identified problems
Collaborate and communicate with technical suppliers including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services and Technical Support Specialists as appropriate; whilst maintaining ownership of the incident
Ability to manage multiple issues of differing stages of investigation and priority without assistance.
Actively participate in making the team a success by achieving the team objectives
Actively participate in making the team a success by achieving the team objectives
Adherence to SLA Guidelines
Knowledge metrics and knowledge code compliance as per department objectives
Proper usage of incident tracking tool (as per incident working guidelines)
Productivity (as per cascaded objectives)
Accurate and prompt time logging (direct and indirect)
Work all
incidents diligently to ensure customer satisfaction targets are achieved
Enhance customer service by dealing with all incidents professionally
Ensure customers are kept updated with current status of investigation as per SLA guidelines
Maintain ownership of incident at all times
Enhance organization dynamics by building and maintaining internal and external relationships
Mandatory compliance to NCR's Code of Conduct & Shared Values.
Build relationships with people across a variety of functions within the organization.
Relate to others in an accepting and respectful manner, regardless of their organizational level, personality, or background.
Build collaboration by identifying and conveying common interests and priorities (including removing barriers and breaking down silos).
Appropriately involves others in decisions and plans that affect them.
Record and communicate solution creation information in a timely manner
Populate the knowledge base with product and in-depth technical information
Ensure article is created & released for appropriate audience (external/internal)
Enhance individual performance and career development by focusing on technical areas and personal skills outside current areas of expertise
Continuously develop and maintain pertinent technical knowledge and troubleshooting skills
Assess personal skills and schedule training
Participate as requested as a Continuous Improvement Team Member
Contributes towards identifying processes, products and services areas of improvements and team with other analysts to improve the process consistent with the NCR improvement approach
Requirements
Bachelor of Science in a discipline related to the product technology - usually computer science, information technology or electrical/computer engineering,
Or
High or Honored Diploma Education in the above stated technology area
Minimum of 3 years software related job experience (support/development)
Priority - Must be able to code in JAVA, .NET, PHP, C++ or C# programming language
How to Apply
Interested and qualified candidates should apply online by 10th October, 2019
For more information and job application details, see; NCR Corporation PS Software Support Jobs in Ghana
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