NCBA Manager- Credit Administration and Compliance Jobs in Kenya

NCBA Manager- Credit Administration and Compliance Jobs in Kenya

Job Purpose Statement

Ensuring that high-level standards of operations, controls, audit and compliance within the Credit Administration and Compliance unit are adhered to and close monitoring of the credit facilities held to ensure proactive reviews and corrections are undertaken to safeguard the bank against any revenue losses or regulatory breaches.

Key Accountabilities (Duties and Responsibilities)

Internal business processes

  • Spearheading all system related changes/updates relating to AA credit facilities
    and ensuring the updates are thoroughly tested and confirmed to be working as expected and successfully deployed in the core banking system.

  • Ensure all the Credit Admin and Compliance
    internal suspense accounts are reviewed and reconciled within the defined TAT and monthly
    status reports sent to the recon team by 8th of
    every month.

  • Oversee and ensure all CRB processes e.g. CRB
    daily & monthly submissions, delisting, listing,
    clean-ups and post submission reviews are undertaken without fail whilst ensuring no
    lapses or complaints.

  • Ensure timely submission of data to CRBs as well as conducting quality assurance checks on the
    daily and monthly CRB submissions to ensure
    completeness and accuracy of data in accordance with the Credit Reference Bureau

  • Further, ensure 100% data clean-up of CRB
    error logs is undertaken on an ongoing basis.

  • Ensuring the below reports are sent as
    scheduled with accurate data;

  • Weekly booked facilities reports highlighting
    exceptions on Duplicated loans, Erroneous interest rates, Available commitment, Bloated last instalments, missing collateral details are shared with the processing and securities team for review and corrections. A final monthly report is done to confirm all exceptions raised were closed.

  • Monthly and quarterly reports and analysis
    of the facilities booked at credit operations by 5th of each month.

  • Weekly review of all expired OD limits and
    confirming the detachment of the limit and ADI from the account.

  • Weekly review of IBPS bookings against
    what sits in T24 to ensure correct data capture was done.

  • Ensuring timely submission of the monthly
    productivity reports by 5th of each month.

  • Monthly review of all commercialised ex
    staff loans and facilities for deceased customers to confirm all parameters have been amended accordingly.

  • Monthly report on the insurance status of all
    secured credit facilities.

  • Weekly update on the status of work
    pending with the valuers.

  • Oversee the preparation and submission of
    the quarterly SLA report for valuers.

  • Ensure that insurances for all bank assets are received and updated in T24 and for noncompliant customers, the insurance premiums are collected through forced debits.

  • Ensuring mortgage certificates are shared as
    per instructions received.

  • Coordinating the departmental snap check

  • Ensuring audit confirmations are prepared as
    per instructions received.

  • Review and advice Business on Take-Ons due
    for closure and follow up proactively monthly by 2nd week.

  • In charge of weekly reconciling of the
    Insurance premium holding accounts and ensuring timely
    submissions of CGI Declarations
    to Bancassurance.

  • Implement interest rate changes in T24 and
    perform post implementation validations and analysis.

  • Ensure that all compliance documents
    pertaining to customer loans and securities i.e.
    valuation reports, CR12, TCC, Annual Returns, Licences and Permits, Land Rent and Rates are held and updated in T24 and all deferrals have the necessary approvals.

  • Ensuring that there is proactive management
    of all system delinquencies relating to loan
    accounts by identifying and resolving/escalating them through ICT and the T24 vendor within the shortest time.

  • In charge of reviewing and analysing products
    requests from business teams and having successful tests done before implementation in the live systems.

  • In charge of ensuring the review, calculation and reconciliation of all OD/loan related
    transactions so as to provide clarity when requested by Business/Clients/ Auditors.

  • Maintain high level standards in customer
    service through customer confidentiality being
    upheld at all times and adhering to the prescribed customer SLAs to eliminate customer complaints

  • Support the team to achieve a departmental
    audit rating of satisfactory


  • Nil operational losses as a result of errors and omissions

  • Nil revenue leakage on unpaid DD charges

  • Nil revenue leakage in interest income due to
    errors in the deployment of rate changes in T24.


  • Managing all customer complaints and queries by resolving or escalating all delinquencies on
    facilities arising from internal errors or system

  • Maintain high-level standards in customer
    service through; customer confidentiality being
    upheld at all times and adhering to the prescribed customer SLAs to eliminate customer complaints.

  • Ensure Department customer satisfaction index
    of above 70% with nil issues noted about self.

  • Ensure call abandon rate of self and team is

  • Ensure all NCBA core values are upheld at all

    Learning and growth

  • To learn as much as possible from other
    members of the department to ensure proper service delivery

  • Assist team members to succeed in their
    endeavours by suggesting, facilitating and
    monitoring personal career development initiatives.

  • Ensure that self and the team achieve at least 50 hours of learning/training through E-learning, Internal & External training activities.

  • Ensure compliance with the leave policy on
    block leave and minimum carry-over of 5days for self and team.

    Ideal Job Specifications

  • Academic: Bachelor’s Degree

  • Professional: Professional Banking Qualification (ACIB)

  • Desired work experience: 7-8 Years

    How to Apply

    For more information and job application details, see; NCBA Manager- Credit Administration and Compliance Jobs in Kenya

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