NCBA Head - Technical Program Management Jobs in Kenya

NCBA Head - Technical Program Management Jobs in Kenya

Job Purpose Statement

This role is designed to ensure programs and projects are planned, managed, and governed in a
consistent, transparent, and disciplined manner.

The position requires an experienced program management professional with the right mix of relevant experience and skills, an ability to flex between the strategic and the tactical, outstanding verbal and written communication skills, and a high level of energy and flexibility to get things done and thrive in a fast-paced, team-oriented product development environment.

The leader communicates openly, enabling and inspiring others, exceling with partners, acting decisively, and collaborating effectively. The role holder will manage a team of Technical Program/Project Managers who use multiple delivery
frameworks to deliver critical, customer facing, enterprise software development projects to production systems.

Leads efforts to improve processes, making our teams highly productive and also champions the adoption of innovative practices. Foster collaboration across regional digital business, providing sound analysis and change

Building and maintaining strong internal customer relationships with Business Partners, internal staff and system integrators to ensure delivery of quality products in alignment with digital business strategy and requirements across the enterprise.

Key Accountabilities (Duties and Responsibilities)


  • Ensure delivery of initiatives is done in a way that makes them reusable hence no further major investment would be needed.

  • Responsible for profit accountability with an understanding of controlling project costs and budgets.

    Internal business processes

  • Develop and implement a strategy for delivery management to assist in the business meeting or exceeding its forward strategy.

  • Ability to maintain and improve the delivery policies and procedures.

  • Possess the expert knowledge to identify opportunities for change and the ability to convey the need for change.

  • Comprehensive understanding of new software for project management to ensure the company maintains, develops and fully exploits existing and emerging technologies.

  • Customer 10 Diplomatic ability to influence others at all levels of the business.

  • Maintain effective relationship with third party suppliers.

  • Learning and growth 10 Training and coaching of delivery personnel.

  • Evoke creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition

  • Identify and develop competencies in assigned role.

  • Promote a learning culture by champion new ways of working in the Organisation, (Structure, Culture & Working Ways).

    Ideal Job Specifications


  • At least an undergraduate degree or its equivalent in commercial financial or quantitative discipline.


  • Professional qualification in Project Management e.g. Prince II. And/or PMP

    Desired work experience:

  • Preferably a minimum of 5 years of relevant professional experience in highly automated environment, including at least 3 years in Business Analysis and/or Project Management related areas.

  • Experience with business analysis and/or project management and reporting.

  • Stakeholder management with multi-functional objectives/goals.

  • Experience with office automation tools.


    Project Management Governance:

  • Establish the PMO role and operating model (e.g. centralized or decentralized, areas of focus).

  • Set standards for project management capabilities, including certifications and
    qualifications for Project Managers, success measurement criteria, methodologies, tools to be used, etc.

  • Create a ‘Centre of Excellence’ to nurture project management practitioners and share knowledge of industry best practices.

  • Monitor compliance with policies and standards.

    Project Management Team Leadership:

  • Establish the PMO organization structure, hiring and managing staffing requirements in line with project objectives.

  • Oversee the delegation of work to Project Managers, Program Managers and Business Analysts.

  • Set annual performance targets for individuals and the team and conduct performance reviews.

    Project Prioritization:

  • Provide executive leaders with the information needed to assess which proposals have the highest potential value, impact and strategic alignment.

  • Interface with executives to define project priorities and implementation opportunities and challenges, and keep them up-to-date with project risks and opportunities.

    Training and capacity building:

  • Provide advice and support to project management practitioners on how to embed best practices of project and programme governance, risk management, project and programme management

  • Support and provide training and internal consulting in project and programme management and provide project and programme development advice and assistance

  • Strengthen the knowledge, skills and career development of project management practitioners

  • People and skills – identify skills and competence shortages to deliver the portfolio of changes and recommend suitable development.

  • Extend project management advice and support to hosted entities and other relevant partners to promote high quality project delivery


  • Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required
    compliance standards or benchmarks.

  • Acting as a trusted strategic advisor; Strong business acumen and entrepreneurial spirit.

  • Leadership to execute complex change whilst nurturing and sustaining high levels of stakeholder engagement.

  • Strategic overview and reporting on all programs to EXCO In-house consultancy to projects and programs

  • Auditing and health checks on projects and programs

  • Drive the adoption of key delivery practices like Agile, Scrum.

  • Enforce consistency and standardize processes across the team and the broader project management organization.

  • Direct project portfolio activities, conduct reviews, and use strong technical and business acumen to manage risk and address escalated impediments.

    How to Apply

    For more information and job application details, see; NCBA Head - Technical Program Management Jobs in Kenya

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