NCBA Group Senior Manager, SME Credit Approvals Jobs in Kenya

NCBA Group Senior Manager, SME Credit Approvals Jobs in Kenya

Reports to: Head, Retail Credit Approvals

Unit: Retail Credit Approvals

Department: Credit Risk Management

Closing Date: 25th September 2022

Job Purpose

Manage the implementation of a robust credit management framework within the SME Credit Approvals unit.

Make decisions on SME lending proposals as per delegated authority, and in line with the Credit Risk Management policy and the SME Product Guideline.

Manage a quality SME loan portfolio and minimize potential losses through provisions.

Provide leadership to a team of assistant managers and/ or officers and establish a conducive work environment that contributes to staff satisfaction

Key Accountabilities


  • Proactive management of SME Business provisions by ensuring that these are maintained at the prescribed and budgeted level.

  • Minimizing the risk of loss/ bad debts

  • Manage a quality SME loan portfolio in line with set benchmarks

  • Regular review of performance metrics (including First Instalment Defaults and Early Indicators) on the SME portfolio.

  • Obtain and review appropriate and timely MIS on excesses and loans in arrears for purposes of pro-actively managing exposures with minimal loss to the bank.

    This will include periodical reviews with RMs/ROs for purposes of un-banking/ securitizing or at worst down-grading the accounts

  • Improvement in bank returns through minimization of revenue leakage or identification of additional revenue opportunities, and through deal structuring and offering appropriate products.

  • Management of departmental costs to ensure that these are maintained within set budgets/targets.

  • Identify, cross-sell, and exploit available opportunities that will translate to increased business and revenue growth.

    Internal Business Processes

    Underwriting of Credit Requests

  • Evaluate credit proposals and applications from Branches and the SME Business Unit.

  • Ensure that credit proposals and applications submitted comply with the Credit Policy and CBK Prudential Guidelines, ensuring that breaches are identified, mitigated and approvals obtained

  • Evaluate and understand risks associated with individual transactions, products, securities, and borrowers including the industries they operate within.

  • Provide a high level of service to the internal customer based on accuracy, responsiveness and turnaround time (TAT).

  • Provide periodic reports on loan book performance as requested.

    Policy Development & Review

  • Reviewing existing SME Policies, Procedures, Templates, Scoring Models and Product Programs to ensure consistency with agreed credit practices, including the CBK Prudential Guidelines.

  • Ensure a consistent approach in assessing SME facilities by developing/ reviewing relevant risk assessment templates for use by the Business.


  • Regular stakeholder training and capacity development

  • Achieve satisfactory ratings and outcomes from Internal Audit and Enterprise Risk Management / Quality Assurance

    Customer Experience

  • Adherence to Departmental Service Level Agreements (SLAs)

  • Enhance customer experience by achieving set benchmarks in Customer Satisfaction Index (CSI) and Net Promoter Score (NPS)

    People and Culture

  • Provide leadership and build a high-performance employee culture

    1. Competency development through coaching and on-the-job training.

    Identify training needs and capacity gaps.

    2. Performance Management

    3. Succession Management

    4. Leave Management

    5. Employee Retention

    6. Achieve set employee satisfaction benchmarks in the Employee Engagement Index

    Job Dimensions

    Direct Reports Assistant Manager, SME Credit Approvals

    Indirect Reports Assistant Manager, Asset Finance Credit Approvals

    Stakeholder Management


  • Business units – SME Banking, Consumer Banking, Asset Finance, NCBA Leasing, Digital Business

  • Portfolio Management

  • Operations units - Credit Operations Unit

  • BRM, CRAG, Collections & Recoveries

  • Legal

  • HR


  • Credit Reference Bureaus

  • Quantity Surveyors

  • Valuers

  • Industry Associations

  • External Auditors

  • CBK Inspectors

    Decision Making Authority /Mandates/Constraints:


    New lending – As per approved limits

    Renewal with change – As per approved limits

    Renewal with no change – As per approved limits

    Restructures – As per approved limits

    Excess only on category 1 accounts – The LOWER of 10% of specific line amount or as per approved limits.

    Extension of limits for a period not exceeding 90 days – As per approved limits. Extension approved only where there are no other irregularities.


    Strategic planning and formulation
    of an aligned Credit Risk Management Strategy within SME

    Portfolio Performance



    Managerial decision making (without budgetary control responsibility)

    People Management, Performance Reviews, Work Schedules

    Work Cycle and Impact: Time Horizon and Nature of Impact (Planning)

    Long Term Planning

    1-5 years – Strategic planning of the Bank and formulation of an aligned Credit Risk Strategy, Portfolio Performance, People Management, Projects for the SME Approvals Unit

    Short Term Planning

    The job delivers on pre-determined standards, and drives quality response/ turnaround times.

  • Daily – Appraisal of credit requests within agreed TAT and SLA. Continuous assessment of annual reviews and new business

  • Weekly – Portfolio management and monitoring of early indicators

  • Monthly – Early Alert reporting

  • Continuous cycle as per SME lending parameters and Credit Risk Management Policy.

    Ideal Job Specifications


  • A Bachelor’s degree in Business Management with a bias in Commerce, Accounting, Economics or Finance.

  • An MBA or Masters’ degree will be an added advantage.


  • Professional accounting qualification i.e. CPA or ACCA

  • Qualifications in Credit Management and Analysis (those pursuing will be considered)

    Work Experience

  • 6 years’ banking experience with at least 3 years covering Credit Analysis and Credit Risk Management.

  • Knowledge of various Bank departmental functions

    Ideal Job Competencies

    Financial Acumen

  • Able to analyze and interpret financial data to make appropriate business suggestions and decisions.

  • Understands the connection between operations and financial performance.

    Product Knowledge

  • Broad based working knowledge of all products offered by the bank

  • Ability to combine different product offerings to create value-adding solutions for customers.

    Industry Knowledge

  • Accepted and embedded in the industry within customer, regulatory, supplier, distributor, and/ or government space through multiple levels of engagement and various industry bodies, forums, etc.

  • In tune with anticipated developments within the industry and is positioned to influence the same for the benefit of the institution.

  • Shares insights on industry trends; identifies opportunities that can be exploited and concerns to be avoided / mitigated against.

  • Reference point and mentor for customers, colleagues, partners, government,

    Credit Analysis

  • Proficient in undertaking a comprehensive credit analysis including but not limited to industry/market/competitor risk; management/owner risk, financial statement analysis, cash flow analysis, etc., to determine the customer’s creditworthiness

  • Assigning appropriate risk rating as per the credit policy and proposing the most appropriate loan structure to address the customers’ needs matched to the repayment sources and collateral cover.

    Behavioural Competencies

    Personal Ethics

  • Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.


  • Delivers results and has significant impact on an organization through the teams managed.

  • Team members feel included, valued, and trusted

  • Has the emotional intelligence to understand and manage own and other’s emotions.

    Networking Skills

  • Continuously builds and strengthens networks for the institution within all spheres of the economy within the region;

    Negotiation Skills

  • The ability to gain agreement and attain a middle ground solution when discussing with others.

    Decisive & Initiator

  • Takes responsibility for actions, projects and people.

  • Able to take initiative and work under own direction.

    Initiates and generates activity and introduces changes into work processes and is able to make quick, clear decisions

    Follow Through

  • Influences others to persevere through challenges to deliver.

  • Acknowledges employees and colleagues who follow through and demonstrate commitment.

    How to Apply

    For more information and job application details, see: NCBA Group Senior Manager, SME Credit Approvals Jobs in Kenya

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