NCBA Group Relationship Officer Jobs in Kenya

NCBA Group Relationship Officer Jobs in Kenya

Job Purpose Statement

The role holder is required to achieve customer growth, monitoring and compliance, client satisfaction and retention management for corporate banking division through collaborative account management and delivering reports with the sectors Assistant Relationship Managers and Relationship Managers and other stakeholders in the organisation.

The role shall support the sector by ensuring that all promises made to all stakeholders in the department are fulfilled. The role holder shall coordinate the preparation and compilation of relevant reports with follow-ups for closure

Key Accountabilities (Duties and Responsibilities)

Financial

Proactively contributing to the achievement of the portfolio’s annual financial targets to attain
customer growth and retention:

Portfolio compliance; portfolio monitoring and
covenant tracking, excess, past due accounts
management (monitoring and set-off) and
unclaimed financial assets tracking.

Portfolio health - Preparing, compiling reports, and spreading of financial statements in (as per agreed format) in liaison with the ARM and
RM adhering to TAT, deadlines and agreed
monitoring timelines (daily, weekly, monthly,
quarterly).

Review interest rate report on a monthly basis
to confirm rates are marked as per approval.

Update the DCL in conjunction with Credit
Operations team to ensure security,
(compliance documents e.g., insurances,
annual rates and rent etc) and other approval
conditions are accurately captured.

Follow up with customers to submit required
documentation.

Portfolio health monitoring; Deferrals
management – maintaining the deferral
register for sector, excesses set offs, Past Dues,
UFAA compliance.

NPL < 5% through monitoring of excesses and
PDs in liaison with ARM and RMs in the sector.

Internal business processes

Adhering to approved policies and procedures
and providing feedback on the same for review as
appropriate.

Audit issues closed within the quarter of
identification, or within the agreed time frames,
whichever is shorter.

Nil repeat findings on audit concerns

In liaison with RM, collection, analysis and
presentation of market and industry data for
the sector to support decision making.

100% SLA adherence.

Taking of minutes during the team’s

weekly
meeting and following up for action.

Preparation of sector performance reports and
presentations for review by Sector Head.

Maintain an interim and annual reviews
register to support the RM and sector heads.

Follow-up of review information including
sending annual, interim review letters and
following up on return of offer letters and
security perfection documents to deliver
drawdowns TAT.

Customer

Driving customer satisfaction, developing, and growing relationships with existing customers, identifying opportunities for business development, and providing insightful feedback on products and solutions that help in the customisation and development of new
products/solutions.

Learning and growth

Delivering the performance objectives set and
managing his/her own learning and development
to build capacity and avail him/herself for
coaching and training opportunities.

Job Specifications

Academic:

Bachelor’s degree in a business-related field from a recognized accredited university.

Professional

CPA qualification is an advantage

Desired work experience:

At least 1-2 years’ experience in a similar role in a similar sized organisation.

Proven track record of consistently achieving a portfolio’s financial growth and analysis (Sales/Business Development/Credit Analysis background) will be an added advantage

Experience in products, bank operations and customer experience is highly desirable.

Knowledge of the local banking industry, banking products, banking services and banking regulations.

Sound working knowledge and understanding of general Commercial Banking regulations and practices

How to Apply

For more information and job application details, see; NCBA Group Relationship Officer Jobs in Kenya

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