NCBA Group Relationship Manager Jobs in Kenya

NCBA Group Relationship Manager Jobs in Kenya

Job Purpose Statement

Manage a portfolio of corporate customers; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy.

Apply experience in corporate relationship management to develop and implement account plans for the existing portfolio within the assigned industry target market, recommend, structure and sell solutions that address the customers’ needs, with the support from the solution/product teams in order to meet assigned goals and target.

Customer acquisition, satisfaction, growth and retention are critical to succeed in this
role.

Collaborate with the Client Service team to ensure fulfilment of all deliverables.

Actively coach Client Service Managers in aid of their achievement of performance targets.

Key Accountabilities (Duties and Responsibilities)

Financial

This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.

Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.

Internal business processes

Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.

Audit issues closed within the quarter of
identification, or within the agreed time frames,
whichever is shorter.

Customer

Driving customer

satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business evelopment and guiding product development.

Accurate real-time CRM data

Learning and growth

Delivering the performance objectives set and
managing his/her own learning and development to
build capacity and avail him/herself for coaching and training opportunities.

Ideal Job Specifications

Academic:

Bachelor’s degree from a recognized accredited university.

[Professional:

At least 5 years’ experience in Commercial Banking, 3 of which should have been in an assistant management capacity in a similar sized organisation.

Desired work experience:

Proven track record of consistently achieving a portfolio’s financial growth.

Experience in products, bank operations and customer experience is highly desirable.

Knowledge of the local banking industry, banking products, banking services and
banking regulations. Sound working knowledge and understanding of general

Commercial Banking regulations and practices.

How to Apply

For more information and job application details, see; NCBA Group Relationship Manager Jobs in Kenya

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