NCBA Group Operations Assistant – Repossessions Jobs in Kenya

NCBA Group Operations Assistant – Repossessions Jobs in Kenya

Job Purpose Statement

Ensure focused attention on and closely monitor the performance of an assigned portfolio of
all non-performing loans within the retail sector of the Bank. A clearly defined strategy for
returning the accounts to performing status or exit must be documented and approved in
each case.

Key Accountabilities (Duties and Responsibilities)

Financial

Management, collection and recovery of outstanding amounts under assigned portfolio with a view of reducing the non-performing portfolio as per communicated targets

Restructuring and curing of accounts within the assigned portfolio to ensure maximum recovery of banks assets hence minimising on loss

Negotiating with clients and coming up with suitable exit or rehabilitation strategies for non-performing accounts within assigned portfolio.

Recommending for write off hardcore accounts
hence lowering the banks NPL ratio

Ensuring that NPL facilities are properly priced to minimize income leakage

Effective use of allocated resources to minimize costs

Internal business processes

Reaching out to customers within in the prescribed format –i.e. Calls, visit, demands etc.

Maintain MIS and update of the various recovery repositories, tools and templates with account management/recovery activities and strategies

Keeping and providing requisite data on assigned portfolio that is to be used in production of reports etc.

Participating in the bank or departmental projects as may be called upon

Proper record Keeping and filing of customer records within the assigned portfolio

Customer Complaint/Query Handling within the set SLAs

Foreclosure (Security realization) Processing in liaison with relevant departments or units.

Liaising with and co-opting the assistance of all Business Units as may be necessary to arrange
recovery

Periodic review of accounts where the Bank has
exhausted recovery efforts and recommend through supervisor for write off in line with the CBK prudential guidelines.

Liaise

with all external stakeholders involved in debt recovery which include Lawyers, Auctioneers, Independent Collection Agencies, Private Investigators, Receivers etc. while ensuring the TAT’s and SLA’s are complied with in the recovery process.

Periodic training of service providers to be in line with bank policy and procedures

Customer

Ensures that all borrowers communication is issued on time and within the agreed format.

Conducts call visits and subsequently prepares call visit reports within 7 days of the visit

Query and complaint management within set TAT
and SLA and timely escalation.

Ensure client request are handled within the set parameters –e.g. restructures, waivers, Full and finals etc.

Efficient Management of external service providers as will be assigned i.e. ICA etc.

Any other duty as may be allocated from time to
time

Learning and growth

Competency development of self to ensure personal performance is optimal.

Ideal Job Specifications

Academic:

University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

Relevant professional qualification in Banking, Risk Management and Law an added advantage

Desired work experience:

At least 1 years work experience in a bank or financial services institution of which one year
should have been in Remedial Management (Debt Collections and/or Recoveries)

How to Apply

For more information and job application details, see; NCBA Group Operations Assistant – Repossessions Jobs in Kenya

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!