NCBA Group CRM Developer Jobs in Kenya

NCBA Group CRM Developer Jobs in Kenya

Job Purpose Statement

The purpose of this role is provide day to day support, work on deployment, customization and
integration of all CRM Services, SharePoint and web development whilst driving ongoing improvements.

He / She will also be responsible for ensuring they follow best practices and driving continuous service improvement and productivity initiatives around the CRM application and related services

Key Accountabilities (Duties and Responsibilities)

Application Development

Support the product ideation process, development lifecycle, and go to market efforts of proposals selected to move forward within the development lifecycle

Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution

Incident / Problem Management

Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA's.

Investigate the underlying causes of any real or potential anomalies in CRM system and define possible solutions to anomalies.

Put forward requests for changes (RFC) needed to re-establish quality of service. Carry out postimplementation reviews (PIR) to ensure that the changes have brought about the desired results without causing side effects

Change Management

Evaluate and plan for changes to CRM system and ensure established change management procedures and ensuring the quality and continuity of the service at all times

Configuration Management

Controlling all elements of CRM infrastructure configuration with a sufficient level of detail and managing this information using the configuration database (CMDB).

Providing accurate information about the CRM configuration to all the various management processes. Periodically monitoring the configuration of the systems in the production environment and comparing it with what is held in the CMDB to correct any discrepancies

Ideal Job Specifications

Undergraduate degree in Computer Science /Information Technology - Minimum Upper 2nd Class honors or 3.0 GPA

Minimum 2 years working experience in a busy IT environment with a hands-on role in implementing and development around Customer Relationships Management Systems (CMRM).

Experienced in Microsoft Dynamic CRM, Microsoft SQL Server, Microsoft SharePoint and ASP .net Web development.

Ideal Job Specifications

Experience of working in the IT function within a banking environment will be an

advantage.

Experienced with platform architectures (e.g. client-server, n-tier, thin client)

Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM

Demonstrated proficiency in understanding and implementing business workflows and processes

Demonstrated proficiency in using the either the CRM SDK or plugin platforms.

Demonstrated proficiency with Microsoft .NET 3.5+ development using C#

Experience with source control management systems and continuous integration/deployment environments

Technical Competencies

Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

In depth knowledge of Dynamics CRM v4 and CRM
2015/16/365. SQL Server and Network Infrastructure
knowledge.

Ability to work with users of all levels and technical ability across the application. The ability to diagnose, troubleshoot and resolve user issues.

Hands on experience with Microsoft Platform deployments and requisite system development skills needed to do development on dynamics. Preferable .NET framework.

Technical skills to effectively perform or guide performance of Application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards

Behavioural Competencies

Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.

Self-empowerment to enable development of open
communication, teamwork and trust that is needed to support true performance and customer-service oriented culture.

Team player and able to work with minimum supervision

Ability to adapt to changes in systems and procedures

Planning and organizing to effectively structure work assignments for timely delivery on system analysis assignments.

Quality Orientation to effectively perform assigned activities/tasks in a manner that consistently achieves high quality standards or benchmarks.

How to Apply

For more information and job application details, see; NCBA Group CRM Developer Jobs in Kenya

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