NCBA Group Channel User Experience Analyst Jobs in Kenya

NCBA Group Channel User Experience Analyst Jobs in Kenya

Job Purpose Statement

To drive end-to-end user experience design, including research, ideation, conception,
detailed design, prototypes and validation across multiple products and areas. Working across multiple cross functional product teams, the Head of UX will seek to create and influence the creation of the ultimate user experience to create business impact while ensuring a consistent design language.

Key Accountabilities (Duties and Responsibilities)

Financial

Champion improvements to the existing customer digital banking channels to increase adoption and usage

Recommend ways to reduce on costly channels and
increase usage of more efficient channels for customers to access banking services

Identify, recommend and help execute improvements on existing products to improve the Customer’s Experience to increase uptake and utilization

Internal Business Processes

Drive the design, concept and prototype sessions of new products & channels to express the customer expectations

Create user flows that can be used for usability
evaluation, stakeholder review, or development
purposes

Create a framework to collect and analyse data on channel & product performance and areas of
improvement

Define recommendations to the channel & product teams for improvement of the user experience

Help lead the development of the Customer
Experience and Business Operations product roadmap
and delivery of all functional projects across systems

Interact with executive management, business
operations, business product management, and multiple technical teams to define and deliver delightful channel & product features

Anticipate bottlenecks, provide escalation
management, anticipate and make trade-offs, and
balance the customer needs versus technical
constraints.

Customer

Define customer needs and translate them into concepts for adoption by the relevant delivery teams to improve the CES score for the relevant channels

Plan user research activities such as participant recruiting and scheduling

Prepare, document and present findings and
recommendations to stakeholders

Translate customer channel & product feedback to actions to be adopted by the Product & User
Experience teams

Analyse customer insights from different sources for market intelligence to be used for product
improvement

Integrate customer centricity into the channel & product development process through collaboration with the relevant business and technical teams

Learning and Growth

Attend trainings scheduled by the HR training & development unit

Take courses to improve relevant skills required to perform the role optimally

Ideal Job Specifications

Academic:

University student in Business or Marketing related discipline

Professional:

Data analytics qualifications desirable

Proficiency in office automation and banking technologies.

Desired Work Experience:

Minimum 5 years’ experience in Banking, Data Analytics and/or Customer Experience

Experience in user research, user experience mapping, usability testing and other related disciplines

Experience in implementation of electronic platforms and solutions

Ideal Job Specifications

Experience in value chain management is an added advantage

Ideal Job Competencies

Technical Competencies

Must provide a strong work portfolio that demonstrates a deep understanding and application of UI best practices.

Experience setting up user research programs and testing methodologies that drive design decisions.

Proven and successful working experience in information architecture, consumer experience design, interaction design, or a similar role.

Experience using design tools such as Figma, Photoshop, Sketch, Illustrator.

Understanding of basic front-end languages: HTML5, CSS3 Java script.

Ability to present your designs and sell your solutions to various stakeholders.

Ability to solve problems creatively and effectively

Up to date with the latest UI trends, techniques, and technologies

Interpersonal and people skills that facilitate smooth interactions between himself
and all the parties as well as enable the smooth performance of tasks in crossfunctional settings.

Behavioural Competencies

Must be able and willing to collaborate in a team/cooperative environment as well as exercise independent judgment and initiative.

Strong analytical, decision-making, and problem-solving skills.

Is extremely logical, detail oriented with a keen attention to detail.

Demonstrated ability to prioritize workload and meet multiple project deadlines.

Ability to conduct research into systems issues and products as required.

Highly self-motivated and self-directed.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Experience working in a team-oriented, collaborative environment.

Proven ability to quickly learn new applications, processes, and procedures.

Structured thinker, effective communicator with excellent written and oral communication skills.

Excellent listening and interpersonal skills

How to Apply

For more information and job application details, see; NCBA Group Channel User Experience Analyst Jobs in Kenya

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