NCBA Group Card Systems Engineer Jobs in Kenya

NCBA Group Card Systems Engineer Jobs in Kenya

Job Purpose Statement

The purpose of this role is to ensure card management systems, card production systems /
hardware and other related card support applications are implemented and supported
adequately; in a manner that ensures that customer receives reliable service, their information
is secured properly, and Service Level agreements of uptime and performance is attained
and always maintained.

The role also involves ensuring delivery of new initiatives and projects that cover any of the supported systems or related areas.

Key Accountabilities (Duties and Responsibilities)

Application Development

Provide Second and third Level technical & application

Support for card products family of systems and supporting environments

Facilitate Card application performance tuning, application upgrades, documentation of procedures and overall system optimization to ensure excellent user experience and customer service

Incident / Problem Management

Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA's.

Ensure availability of 24 hour on-call support and provide remedial actions so as to observe service level agreements with business

Change Management

Work closely with system vendors, , Tieto, VISA , MasterCard,XIT,NCR etc. for escalations and system upgrades to ensure compliance with dynamic regulatory requirements Card Systems Engineers

IT Governance and Security

Key systems configurations to ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured

Business Continuity Management

Flag

areas having inadequate DR, work with IT Infrastructure and Manager Core Systems towards mitigating actions where applicable to enable business operations if BAU fails (specific to Card Systems). Test and Document Disaster Recovery Procedures

Ideal Job Specifications

Undergraduate degree in Computer Science /Information Technology - Minimum Upper 2nd
Class honours.

Three year's practical proven experience in installation, setup, support and troubleshooting
of any CMS Application across all layers. Preference given to Tieto, XInfotech and
CyberSource. Experience in supporting core banking system, will also be an added# advantage.

Proven experience in supporting banking channels

Proven Experience in SQL Scripting

Proven experience in systems analysis, design, implementation and support

Working knowledge of Card Industry Security Standard – PCI-DSS

Proven knowledge of banking operations, operations in business units and business impact
analysis

A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.

How to Apply

For more information and job application details, see; NCBA Group Card Systems Engineer Jobs in Kenya

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