NCBA Group Business Process Analyst Jobs in Kenya

NCBA Group Business Process Analyst Jobs in Kenya

Job Purpose Statement

This position is responsible for analyzing, developing and organizing business process initiatives directed at providing planned process, procedural, and best-practice improvements.

Key Accountabilities (Duties and Responsibilities)

Financial

Analyze business processes and workflows with the objective of finding out how they can be improved or automated to save on cost.

Manage cost cutting initiatives to adhere to the set Business process budget

Internal Business Processes

Update, implement and maintain a record of all process and procedures.

Prepare and provide regular and accurate process progress reports for tracking and decision-making.

Participate in business-process-related change management (training, communication, reports)

Work together with end users to observe processes in action and to understand their business needs and requirements

Analyze process performance data and statistics to identify opportunities, suggest action plans, and recommend & implement process improvements to support Business growth and Customer Loyalty.

Monitor productivity, quality and efficiency of processes post implementation of improvement initiatives.

Introduce and track process efficiency metrics

Ensure harmonized process / procedure quality standard across processes are adhered to.

Monitoring, measuring and providing feedback on process performance and set up remedial action for non-adherence

Provide recommendations and guidelines for the operation of processes

Implement best process management practices

Library management(process and procedure custody)

Version control for published processes and procedures

Customer

Build and maintain positive working relationships with all levels of staff, serve as resource for IMO related issue resolution.

Drive for the customer experience organization metrics to be achieved through process efficiency initiatives

Learning and Growth

Be self-driven and directed, build own skill and effectiveness, presentation and stake holder
management

Take courses to improve relevant skills required to perform the role optimally

The job holder works on a 1 to 3 months cycle, broken down into weekly/daily outputs

Ideal Job Specifications

Academic:

Bachelor’s degree from a recognized accredited university.

Professional:

Lean / Six Sigma experience is an added advantage.

Minimum 3 years of relevant professional experience in banking or financial services sector.

How to Apply

For more information and job application details, see; NCBA Group Business Process Analyst Jobs in Kenya

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