NCBA Group Business Manager - Credit Risk Management Jobs in Kenya

NCBA Group Business Manager - Credit Risk Management Jobs in Kenya

Job Purpose Statement

To support the Group Director Credit Risk Management (CRM) in effectively carrying
out her responsibilities and in executing key strategic priorities of the NCBA Group.

This includes; coordination of credit strategy formulation, follow through and support in
implementation across the functions within CRM, identification of gaps in delivery of defined objectives for action at credit leadership level, coordination with regional heads of credit on strategic priorities supported by group credit, support in credit projects, support in portfolio monitoring and preparation of management information for GD CRM, among others.

The position will liaise closely with senior leadership in CRM, Heads of Credit in regional
subsidiaries and cross functions stakeholders to CRM.

Key Accountabilities (Duties and Responsibilities)


  • This position is responsible for supporting the achievement of CRMs financial returns through facilitation of targets and tracking
    and monitoring the achievement thereof.

  • Coordinate, facilitate & review portfolio data, market trends and insights that can be used to make appropriate decisions.


  • This position is responsible for collaborating
    with internal and external partners to develop and oversee implementation of CRM’s strategies that result in growth and return on value in line with shareholder expectations.

  • Initiating workshops of focussed groups within CRM to address key issues that may impact the delivery of defined objectives

  • Work with the igniter team to drive the NCBA
    culture that creates harmony in CRM

    Internal Business Processes/ Business Management

  • This position is responsible for adhering to
    approved policies and procedures and providing feedback on the same so as to keep them competitive.

  • Provide input / manage projects or initiatives
    as guided by GD.

  • Support the GD in internal / external
    commitments, including service on boards, committees and other groups. Prepare and ensure all Board and other meeting submissions are done on time and are of high quality standard. Analytical input - collation of data and required analysis; tracking of initiatives and action points.

  • Communication - ensure policy and strategy
    decisions are communicated in a timely manner to the correct audience through the
    appropriate channels.

  • Administrative duties - complete a broad
    variety of administrative tasks that include
    managing an active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings.

    Customer Experience

  • Ensure customer experience metrics are being
    tracked and remedial actions are being implemented.

  • Manage feedback from customers and other
    stakeholders as well as interfacing with business units to ensure customer satisfaction is maintained
    Learning and growth

  • Delivering the performance objectives set and
    managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.

    Operating Environment

  • The position is based in an office environment but allows for remote working. The position holder may work outside the office environment; offsite meetings with CRM teams and stakeholders, meeting with industry stakeholders, making presentations in various forums as guided, etc.

    Ideal Job Specifications


  • Bachelor’s degree in a business related field


  • Master’s degree in strategic management or business administration, will be an added advantage

    Desired Work Experience:

  • In-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding with a minimum 5 years banking experience or other relevant experience with a
    proven track-record of high performance.

  • Understand and have the ability to interpret numbers and financials. A working knowledge in portfolio monitoring, tracking etc will be an added advantage

  • Knowledge of appropriate communication, negotiation and presentation techniques

  • Knowledge of appropriate communication, negotiation and presentation techniques

    How to Apply

    For more information and job application details, see; NCBA Group Business Manager - Credit Risk Management Jobs in Kenya

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