NCBA Group Business Banking Senior Relationship Manager Jobs in Kenya

NCBA Group Business Banking Senior Relationship Manager Jobs in Kenya

  • The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

    Job Purpose Statement

  • Deliver exceptional business banking growth through the provision of efficient business development, customer retention Operational efficiency

    Key Accountabilities (Duties and Responsibilities)

    Output Financial 45%

  • Formulate and implement sales plans/strategy aimed at identifying and attracting new loan and deposit clients to the bank and increasing the share of wallet from existing customers.

  • Develop a clear aggressive sales pipeline to both existing and potential customers ensuring to file all call reports to the Head of Business Banking.

  • Collaborating and coordinating the development and implementation of sales initiatives with BMs, RMs & the Sales Team to maximize on selling opportunities.

  • Monitor market conditions and trends and constantly give feedback to the Head of Business Banking and Head of Product Development.

  • Develop a strong customer relationship management system aimed at customer retention and maximizing on every relationship.

    Internal business processes 40%

  • Ensure that Bank’s Credit Policy is adhered to at all times in granting facilities

  • Ensure all KYC & AML processes are followed with regards to new business and proper documentation is in place

  • Review all information, documentation and loan application package obtained from the applicant for adequacy, completeness and compliance with all Business Banking requirements.

  • Contribute to the loan decision-making process by providing indepth, high-quality credit analysis and comprehensive loan write up for
    presentation to the Credit Committee for review.

  • Review and manage NSF Report to ensure no loss arises from operational lapses and ensure compliance with operations risk requirements

  • Monitor the loan related accounts for arrears and work with the borrowers towards 0% portfolio at risk.

  • Follow up and obtaining of security documentation and other particulars stipulated in the sanction to facilitate perfection of security documentation and loan disbursement.

  • Client visits and unit inspections where there is lending to monitor the utilization of the loan proceeds and explore other opportunities of increasing the wealth share.

    People Management, Learning & growth 10%

  • Drive and embed a strong performance culture through an inspiring and rigorous performance management discipline for RMs & Client Service advisors in the designated region.

  • Attain required learning hours and adhere to policy on annual leave.

    Ideal Job Specifications


  • Bachelor’s Degree in business related field.

  • Master’s Degree will be an added advantage


  • Professional Qualification CPA, ACCA, Credit Management, Customer Relationship Management Course.

    Desired work experience:

  • Above 10 years banking experience in sales, customer service and relationship management.

  • Credit skills and knowledge of Business Banking products and policies.

    How to Apply

  • For more information and job application details, see; NCBA Group Business Banking Senior Relationship Manager Jobs in Kenya

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