NCBA Group Business Banking Assistant Relationship Manager Jobs in Kenya

NCBA Group Business Banking Assistant Relationship Manager Jobs in Kenya

Job Location: NCBA Centre Branch NCBA Karen Office

Park Branch NCBA Harambee Avenue Branch

Division/Department: Business Banking

Reports to: Branch Manager

Unit: Retail Banking

Closing Date: 25th September 2022

Job Purpose Statement

Deliver exceptional Business banking performance through the provision of efficient business
development, customer account management and retention.

Key Accountabilities (Duties and Responsibilities)


Deliver on required Accounts, Deposit and Loan book growth, Cross-sell, NPL Management, Paybill and Online banking, Card sales, Forex, Non-Funded Income and Net Interest Income (NII) targets.

Internal Business Processes

Adherence to required Loan processing TAT, required accuracy levels, OD and other Credit limit renewals and satisfactory audit rating.


Demonstrate NCBA bank values

Learning and Growth

Attain required learning hours and adhere to policy on annual leave

Job Dimensions

Reporting Relationships

Direct Reports: None

Indirect Reports: None

Stakeholder Management


  • Credit Risk

  • Credit Operations

  • BRS

  • Treasury

  • Transactional Banking

  • Banc assurance

  • Branch Managers

  • Trade Finance

  • IT and operations


  • Approved panel of Lawyers

  • Approved panel of Valuers

  • Strathmore Business School

  • African Guarantee Fund

  • African Trade Insurance

    Decision Making Authority /Mandates/Constraints

    The ARMs may be assigned any other responsibilities within Business Banking by the HOD

    Work Cycle and Impact: Time Horizon and Nature of Impact (Planning)

    Weekly Submission of pipelines

    Ideal Job Specifications


  • Bachelor’s Degree in business related field.

  • Professional Qualification CPA, ACCA, Credit Management will be an added advantage


  • Credit skills and Knowledge of SME banking products and policies is an added advantage

    Desired Work Experience

  • 6-8 years banking experience in a sales, customer service and relationship management.

    NCBA Core Value Behaviours (Performance Drivers)

  • Driven: - We are passionate, make bold decisions and learn from our failures. We seek new
    challenges and appreciate different views constantly raising the bar. We explore our full

  • Open: - Our interactions are candid, honest and transparent. We listen to each other and our
    clients. We are inclusive and always respect each other.

  • Responsive: - We are proactive, act quickly and resolutely to deliver results. We put our
    customer’s interests at the heart of all that we do. We keep it simple and seek new ways to

  • Trusted: - As a trusted partner we do what is morally right always. We keep our word. We are
    accountable and believe in each other.

    Ideal Job competencies

    Technical Competencies

  • Advanced Credit skills and analysis knowledge

  • Great oral and written presentation skills

  • Ability to work well in a team

    Behavioural Competencies

  • Professional

  • Customer-centric

  • Supportive and Collaborative

  • Treats people with dignity, and fairness; gives proper credit to others; stands up for others and their deserving ideas even in the face of resistance or challenge

  • Keeps customers up to date and informed, assures and confirms satisfaction and seeks feedback / understands customer issues

  • Willing to lend a hand and gives advice, offers expertise, and gathers information to assist others

    How to Apply

    For more information and job application details, see: NCBA Group Business Banking Assistant Relationship Manager Jobs in Kenya

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