NCBA Group Business Banking Assistant Relationship Manager Jobs in Kenya

NCBA Group Business Banking Assistant Relationship Manager Jobs in Kenya

Job Purpose Statement

  • Deliver exceptional business banking growth through the provision of efficient business development, customer retention Operational efficiency.

    Key Accountabilities Duties and Responsibilities

    Output Financial 45%

    • Formulate and implement sales plans/strategy aimed at identifying and attracting new loan and deposit clients to the bank and increasing the share of wallet from existing customers.

    • Develop a clear aggressive sales pipeline to both existing and potential customers ensuring to file all call reports to the Head of Business Banking.

    • Collaborating and coordinating the development and implementation of sales initiatives with BMs, RMs & the Sales Team to maximize on selling opportunities.

    • Monitor market conditions and trends and constantly give feedback to the Head of Business Banking and Head of Product Development.

    • Develop a strong customer relationship management system aimed at customer retention and maximizing on every relationship.

    Internal business processes 40%

    • Ensure that Bank’s Credit Policy is adhered to at all times in granting facilities

    • Ensure all KYC & AML processes are followed with regards to new business and proper documentation is in place

    • Review all information, documentation and loan application package obtained from the applicant for adequacy, completeness and compliance with all Business Banking requirements.

    • Contribute to the loan decision-making process by providing indepth, high-quality credit analysis and comprehensive loan write up for presentation to the Credit Committee for review.

    • Review and manage NSF Report to ensure no loss arises from operational lapses and ensure compliance with operations risk requirements

    • Monitor the loan related accounts for arrears and work with the borrowers towards 0% portfolio at risk.

    • Follow up and obtaining of security documentation and other particulars stipulated in the sanction to facilitate perfection of security documentation and loan disbursement.

    • Client visits and unit inspections where there is lending to monitor the utilization of the loan proceeds and explore other opportunities of increasing the wealth share.

    People Management, Learning & growth 10%

    • Drive and embed a strong performance culture through an inspiring and rigorous performance management discipline for RMs & Client Service advisors in the designated region.

    • Attain required learning hours and adhere to policy on annual leave


    • Bachelor’s Degree in business related field.

    • Professional Qualification CPA, ACCA, Credit Management will be an added advantage.


    • Credit skills and Knowledge of SME banking products and policies is an added advantage.

    Desired work experience:

    • 6-8 years banking experience in a sales, customer service and relationship management.

    How to Apply

  • For more information and job application details, see; NCBA Group Business Banking Assistant Relationship Manager Jobs in Kenya

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