NCBA Group Business Analyst Jobs in Kenya

NCBA Group Business Analyst Jobs in Kenya

Ref Code: BATB2

Division/Department: Transactional Banking Unit

Reports to: Transactional Banking Director

Unit: Corporate

Closing Date: 23rd September 2022

Job Purpose Statement

The purpose of the role is to support the Transactional Banking Director with business
analysis, performance measurement and monitoring of the strategy development and implementation status.

To assist Kenya, Uganda and Tanzania TB, Corporate, Retail and Global Markets in data
Analysis, analysis of financial performance, profitability metrics and revenue assurance
across TB products.

To monitor TB department initiatives, market analysis, data collection, business
development support.

To support administrative duties and ad hoc tasks within the TB unit to ensure effective
flow of information with its respective support units.

Key Accountabilities (Duties and Responsibilities)

Business Development Support

Transactional Banking

  • Assist the Business Development team with lead follow up and utilization on all closed deals. This will include re-training clients, follow up on product set-up (e.g. internet banking), track pricing concession agreements.

  • Act as a back-up for Business Development Team who are away from office and assist in handling referrals and customer queries

  • Closed deals follow up for forms completion and delivery to bank, training date planning.

  • The BA will follow up on set up related issues as well as client issues requiring consistent follow up.

  • Track waivers and conditions used to justify and if still valid for renewal

    Data Analysis & Revenue Assurance

  • Obtain and compile requisite data from various sources data for analysis and interpretation to achieve desired Departmental goals / metrics relating to product efficiency, customer satisfaction, performance targets [both financial and operational).

    Follow up on revenue leakage and assurance activities to conclusion. Prepare Departmental Reports as necessary.

  • Reporting and data analysis for the department.

    - Obtain data from varied sources to
    produce reports for monthly business review.

    - Detailed segmented reporting of revenue
    and volumes by; product lines, per ARM & Team, per BDO, per Branch.

    - Regular Tracking Department KPI’s

  • Revenue Assurance & Budget support

    - Ensure correctness of data as captured on
    financial reports.

    - Follow up for closure of issues arising.

    - Work on revenue leakage activities
    identified to conclusion.

    - Track departmental budgets against expenditure and provide monthly and Adhoc reports on the same.

    Trade Finance

  • Prepare the Trade Finance NFI reports,Trade
    Assets reports,Trade off balance sheet reports and
    Funded Income Reports.

    Custodial Business

  • Provide financial and initiative reports for custodial business.

    Market Intelligence

  • Compile data as may be needed to aid in
    decision making by the various units in the
    department. i.e. Channel Development, Product
    Development or Business Development.

  • Market data collection as need arises to be used for reporting and decision making.

    Operations & Admin

  • Assist in the implementation and monitoring of initiatives taken by the department to achieve
    increased operational and performance efficiencies.

  • Maintain an effective and accessible filling
    system for all electronic documents received at
    the department.

  • Minute taking during team meetings.

  • Assist in planning and coordination of
    department activities and events.

  • Issue Management

    - Forward to Contact Centre all customer
    issues/queries received via cash management email that need other department closure of follow up.

    - Track product related complains/feedback from customers for submission to product managers every

    - Issues that can be closed by CMP resources follow up with respective BDO, PDM or CDM.

    Job Dimensions

    Reporting Relationships

    Direct Reports: NIL

    Indirect Reports: NIL

    Stakeholder Management


  • Heads of Cash Management Sales,Products & E-Channels, Custody, Trade Finance – Assisting in
    production and analysis of data and generation of
    reports of a varied nature for Kenya,Uganda and

  • Cash Management team
    – Obtaining data and
    disseminating business intelligence of a varied

  • Relationship teams – Reporting on Product status (specifically NCBA Internet Banking)

  • ICT (Business Intelligence)

  • Finance Team

  • Customer Experience

  • Branches


  • Customers – Direct clients and indirect clients.

  • CBK

    Decision Making Authority /Mandates/Constraints:


    Work Cycle and Impact: Time Horizon and Nature of Impact (Planning)

    1-3 Months

    NCBA Values

  • Driven - We are passionate, make bold decisions and learn from our failures. We
    seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.

  • Open - Our interactions are candid, honest and transparent. We listen to each other
    and our clients. We are inclusive and always respect each other.

  • Responsive – We put our customer’s interests at the heart of all that we do. We are proactive, act quickly and resolutely to deliver results. We keep it simple and seek new ways to improve.

  • Trusted - As a trusted partner we do what is morally, right always. We keep our word.
    We are accountable and believe in each other.

    Job Specifications


  • University Degree – Second Class Honuors or equivalent.


  • Proficiency in computer use including MS Office and other packages.

    Desired Work Experience:

  • At least 3 years working experience.

    Job competencies

    Technical Competencies

  • Technical skills to effectively perform implementation and management of Cash Management products activities/tasks in a manner that
    consistently achieves high quality standards or benchmarks.

  • Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders
    who impact performance.

  • Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management
    methodology and to consistently achieve required compliance standards or benchmarks.

  • Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

  • Strong oral, written communication, planning and organizing skills to effectively plan own time and manage assigned projects.

    Behavioural Competencies

  • Resilience: Maintains effective job performance, relationships and personal credibility when under pressure; seeks out and responds positively to constructive feedback; remains motivated, focused and displays a positive attitude regardless of difficult circumstances.

  • Integrity: Follows defined codes of conduct and ethical principles in a manner that supports the social, ethical and organizational norms;
    remains honest and objective and lives the NIC Bank values; creates a sense of trust and goodwill through being motivated to always ‘do the
    right thing’

  • Results/Quality driven: Instils a sense of urgency and motivation to provide superior delivery/output in terms of responsiveness, efficiency and turnaround times; driven to produce high quality work, motivated to achieve own work-related and business goals; drives tasks through to completion

  • Pro-active: Continually searches for new ideas and approaches and recommends these; initiates action to achieve goals beyond what is
    required; solution focused, optimistic and enjoys new challenges

  • Commercial Awareness to Understand and apply commercial and financial principles to business thinking.

  • Good understanding and application of analytical skills e.g. advanced excel, Ms access.

  • Excellent knowledge of operational and systems user requirements for financial products.

    How to Apply

    For more information and job application details, see: NCBA Group Business Analyst Jobs in Kenya

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