NCBA Group Assistant Relationship Manager Jobs in Kenya

NCBA Group Assistant Relationship Manager Jobs in Kenya

Job Purpose Statement

The role holder is required to achieve customer growth and retention management for a specific portfolio through collaborative account plan management with the Relationship Management teams and other stakeholders in the organisation. They shall serve as the voice of customer within the Bank, ensuring that all promises made to the customer through the relationship management teams are fulfilled.

The role holder shall manage the sector’s operational duties, customer queries and arising
complaints to closure by closely coordinating interactions between customers and internal stakeholders. They shall be held responsible for achieving process improvement and change management within the corporate banking department.

Proactively engage with internal support teams to ensure customer fulfilment while ensuring strict adherence with all policy requirements including proper documentation, routine portfolio monitoring, controls and exemptions management
(compliance with credit, AML/KYC requirements).

The role holder will be required to provide active administrative support to the sector head. They will assist RMs with cheque refers, excess requests and credit applications by spreading the financials for further analysis by the RM. Relevant experience in the specific sector will be an added advantage.

Key Accountabilities (Duties and Responsibilities)

Financial

Proactively contributing to the achievement of the portfolio’s annual financial targets through services provided through customer growth and retention:

Execution of activities undertaken at a
minimum of 100% success rate.

Assigned portfolio balance sheet growth and
profitability: PBT

Internal business processes

Adhering to approved policies and procedures
and providing feedback on the same so as to keep them competitive.

Audit issues closed within the quarter of
identification, or within the agreed time frames,
whichever is

shorter.

Customer

Driving customer satisfaction, developing and
growing relationships with existing customers,
identifying opportunities for business development
and providing insightful feedback on products and
solutions that help in the customisation and
development of new products/solutions.

Accurate real-time CRM data

Learning and growth

Delivering the performance objectives set and
managing his/her own learning and development
to build capacity and avail him/herself for
coaching and training opportunities.

Job Specifications

Academic:

Bachelor’s degree from a recognized accredited university.

Professional:

At least 3 years’ experience in an assistant management capacity in a similar sized organisation.

Desired work experience:

Proven track record of consistently achieving a portfolio’s financial growth.

Experience in products, bank operations and customer experience is highly desirable.

Knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices.

Budget/ Accountability:

Drive customer fulfilment for the sector.

Provide operational support and adhere to operational control guidelines

Provide reports and data on KPIs, portfolio health, customer experience surveys etc

Spread financials for credit applications and manage cheques/customer payments processing

How to Apply

For more information and job application details, see; NCBA Group Assistant Relationship Manager Jobs in Kenya

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