NCBA Group Assistant Manager, Control Assurance and Quality Review Jobs in Kenya

NCBA Group Assistant Manager, Control Assurance and Quality Review Jobs in Kenya

Division/Department: Internal Controls

Reports to: Control Assurance and Quality Review

Senior Manager

Unit: Internal controls

Positions: 1

Closing Date: 25th September 2022

Job Purpose Statement

The purpose of this role is to perform internal controls reviews in order to ensure adherence to established procedures and controls and to identify process improvements in the bank’s operations units and branches contributing to maintaining a strong control environment.

The role involves monitoring any open control issues and ensuring they are closed satisfactorily within the set deadlines preventing crystallization of losses and highlighting to senior management all concerns arising from failure of controls that could result in potential or actual losses.

Key Accountabilities (Duties and Responsibilities)

Operational Risk Management

  • On a continual basis, carry out control assessments within branches, operations and technology and provide assurance to the line management on the effectiveness of the controls assessments across the Group

  • Identify and communicate internal control risk through the collection and analysis of internal control evidence.

  • Tracking exceptions highlighted during the reviews to ensure they are closed satisfactorily within the set time frames.

    Assistant Manager, Control Assurance and Quality Review

  • Pursue the development of effective controls
    by deploying continuous improvement
    techniques and partner with the business to determine the appropriate key control

    Focusing on preventive controls and continuous improvement as well as detective controls.

  • Collect data to identify root cause of problems, identify trends, formulate solutions and escalate potential issues as necessary.

  • Work with the teams in Technology and Operations to ensure the identified gaps and risks have been mitigated.

  • As a subject matter expert, provide guidance on control issues to all the business units

  • Compile periodic internal control reports and returns.

  • Conduct monthly independent surprise Cash Counts for all Branches and Compilation of the Report.

  • Conduct quarterly surprise cash count at
    outsourced cash centres

  • Assess regularly existing business key controls against the risk control expectations to assess the level of control effectiveness, efficiency and relevance in risk mitigation.

  • Report risk events, policy deviations, risk exceptions, and engage appropriate stakeholders on timely remedial actions; escalate key risk situations that pose significant risk.

  • Raise queries on suspicious or fraudulent
    transactions and ensure there are no outstanding items beyond set business rules.

  • Collaborate with unit heads and leadership within operations and technology on risks identified as part of the control assurance exit process

  • Preparation of UFA confirmation letters to customers and handling UFA-related queries

  • Perform assessment procedures, identifying and defining issues, reviewing and analyzing evidence and proposing changes as needed.

    Process Improvements

  • Actively seek standardization and automation of processes and procedures through application of best practices for managing internal controls to enhance the design and operating effectiveness of the controls, documentation, assessment
    and reviews.

  • Participate in process reviews and support process improvement initiatives to ensure appropriate controls are implemented as well as carry trainings and awareness sessions within the group.

  • Actively participate in the deployment and review of policies, procedures, business process, and system implementation ensuring that proper controls are embedded.

  • Train the 'Process owners' and 'Control owners' on concepts related to risks, controls and specific operating processes

  • Use SLA measurement tools to continually evaluate quality of all business support processes with the aim of enhancing performance and productivity

    Job Dimensions

    Reporting Relationships

    Direct Reports: None

    Indirect Reports: None

    Stakeholder Management


  • Branch leadership

  • Central operations leadership

  • IT

  • Operational Risk

  • Internal Audit

  • Product & Process management team


  • External Auditors

    Decision Making Authority /Mandates/Constraints

  • Operational & Managerial

    Work Cycle and Impact

    1 month- 3 months

    Ideal Job Specifications


  • Bachelor’s Degree from a recognized University

    Professional Qualifications

  • Proficient in computer skills

  • A good understanding of all core processes and knowledge of regulatory and statutory requirements

  • A risk, compliance or audit related professional qualification as an added advantage

    Desired Work Experience

  • Minimum 5 years’ experience in Banking, with 3 years in Bank Operations or risk

    NCBA Bank Core Value Behaviours (Performance Drivers)

  • Responsiveness – Speed, Simplicity, Innovation and Customer focus

  • Driven – By Being decisive, passionate & bold

  • Open – Honest, transparent and inclusive

  • Trusted – Teamwork, Integrity and accountability

    Ideal Job competencies

    MS Skills

  • Advanced computer application skills to perform analytical reviews, reconciliations and reports within tight deadlines.

    Conceptual and Analytical Skills

  • Good conceptual, analytical and evaluating skills, ability to conduct independent analysis, identify issues, carry out negotiations and formulate and make recommendations.

    Banking, Compliance and Regulatory Knowledge

  • Possess knowledge in operational risk, regulatory and statutory requirements, product and end-to-end operations procedures and process.

    Behavioural Competencies

    Leadership skills

  • Ability to work independently with a high degree of Initiative/Proactivity

    Communication Skills

  • Excellent communication skills both written and oral, including the ability to convey ideas and positions clearly.

    Planning and Organizing

  • Ability to establish priorities, plan, coordinate and monitor own work plan


  • Ability to be firm and authoritative while maintaining empathy when conducting exit interviews as part of the review process

    How to Apply

    For more information and job application details, see: NCBA Group Assistant Manager, Control Assurance and Quality Review Jobs in Kenya

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