NCBA Group Assistant Manager - Control Assurance and Quality Review Jobs in Kenya

NCBA Group Assistant Manager - Control Assurance and Quality Review Jobs in Kenya

About the Company

  • The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

    Job Purpose Statement

  • The purpose of this role is to perform internal controls reviews in order to ensure adherence to established procedures and controls and to identify process improvements in the bank’s operations units and branches contributing to maintaining a strong control environment.

  • The role involves monitoring any open control issues and ensuring they are closed satisfactorily within the set deadlines preventing crystallization of losses and highlighting to senior management all concerns arising from failure of controls that could result in potential or actual losses.


    • Bachelor’s Degree from a recognized University.

    Professional Qualifications:

    • Proficient in computer skills.

    • A good understanding of all core processes and knowledge of regulatory and statutory requirements.

    • A risk, compliance or audit related professional qualification as an added advantage.

    Desired work experience:

    • Minimum 5 years’ experience in Banking, with 3 years in Bank Operations or risk.

    • Knowledge of regulatory and statutory requirements.

    Key Accountabilities (Duties and Responsibilities)

    Management 70%

    • On a continual basis, carry out control assessments within branches, operations and technology and provide assurance to the line management on the effectiveness of the controls assessments across the Group

    • Carrying out end-to-end process reviews throughout branches, operations and technology units within Kenya and subsidiaries giving assurance that units are adhering to set policies and procedures.

    • Identify and communicate internal control risk through the collection and analysis of internal control evidence.

    • Tracking exceptions highlighted during the reviews to ensure they are closed satisfactorily within the set time frames.

    • Pursue the development of effective controls by deploying continuous improvement techniques and partner with the business to determine the appropriate key control activities. Focusing on preventive controls and continuous improvement as well as detective controls.

    • Collect data to identify root cause of problems, identify trends, formulate solutions and escalate potential issues as necessary.

    • Ensure timely review and resolution of Segregation of Duties violation (dual control) recommended in regard to mitigating risks.

    • Own the timely closure of findings raised by internal Audit and External Audit across the division.

    • Work with the teams in Technology and Operations to ensure the identified gaps and risks have been mitigated.

    • As a subject matter expert, provide guidance on control issues to all the business units

    • Compile periodic internal control reports and returns.

    • Monthly independent surprise Cash Counts for all Branches and Compilation of the Report.

    • Conduct quarterly surprise cash count at outsourced cash centres

    • Assess regularly existing business key controls against the risk control expectations to assess the level of control effectiveness, efficiency and relevance in risk mitigation.

    • Report risk events, policy deviations, risk exceptions, and engage appropriate stakeholders on timely remedial actions; escalate key risk situations that pose significant risk.

    • Raise queries on suspicious or fraudulent transactions and ensure there are no outstanding items beyond set business rules.

    • Collaborate with unit heads and leadership within operations and technology on risks Assistant Manager, Control Assurance and Quality Review identified as part of the control assurance exit process preparation of UFA confirmation letters to customers and handling UFA-related queries

    Process Improvements 30%

    • Participate in process reviews and support process improvement initiatives to ensure appropriate controls are implemented as well as carry trainings and awareness sessions within the group.

    • Actively participate in the deployment and review of policies, procedures, business process, and system implementation ensuring that proper controls are embedded.

    • Train the 'Process owners' and 'Control owners' on concepts related to risks, controls and specific operating processes.

    • Use SLA measurement tools to continually evaluate quality of all business support processes with the aim of enhancing performance and productivity.

    Required Skills

  • Risk management, Auditing of accounts, Quality management, Financial analysis, Quality control and supervision, Audit (internal), Cash management (company).

    How to Apply

  • For more information and job application details, see; NCBA Group Assistant Manager - Control Assurance and Quality Review Jobs in Kenya

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