NCBA Business Manager Jobs in Kenya

NCBA Business Manager Jobs in Kenya

Job Purpose Statement

The Bancassurance Business Manager is responsible for supporting the strategic planning, cascading, implementation, strategy execution tracking including industry & competitive intelligence review, and all reporting of a strategic and monitoring nature. The job holder will also be the lead for all bancassurance projects as well as provide management information to aid in customer acquisition, reduce attrition and meet business goals.

Key Accountabilities (Duties and Responsibilities)

Internal business processes

  • Strategy Planning & Formulation

  • Support coordination of the strategic planning and review process and BIL plans and goal alignment with support functions & group expectations.

  • Support the process of creatively cascading,
    communicating, and internalizing the strategy across the organization and to key external implementation partners for buy in

  • Perform ad hoc strategic analysis as guided / required on key issues facing the business or industry;

  • Participates in preparing and managing the forecasting process (12 months rolling) to ensure appropriate targets are set & met, periodically reviewed and all parameters considered

  • Opportunity identification for Bancassurance revenue generation across all the bank segments.

  • Provide regular reports on strategy & business
    performance including quarterly reports to the board.

    Strategic Execution

  • Support development of relevant execution
    approaches and strategies to ensure high level buyin from senior management, commitment from OM staff and follow-through on strategic commitments made

  • Provide ad-hoc strategic review and support issues areas for the business with strategic, operational and tactical interventions/ cause correct recommendations

  • Coordinate workstreams and taskforces driving key priority areas execution and support through deep insights and reporting on milestones and next actions (maintaining and circulating regular dashboards tracker)

  • Support transformation realization through competitive internal and external insights and ideas development and roll out Strategy Monitoring

  • Maintain a single source of organization, departmental and business unit performance data on an on-going basis as part of enterprise performance management

  • Prepare monthly strategic implementation reports and keeps Senior Managers informed of project direction as necessary

  • Highlight any material risks to the implementation of the strategy and escalates to the relevant parties for corrective action.

  • Quantify the impact of business initiatives by utilizing data gathering tools, extracting data for analysis and interpretation, preparing reports synthesizing analytical results and outlining business cases to appropriate levels of management

  • Track performance against strategic initiatives at departmental level for use in Mancom engagements.
    Industry, Market and Business Intelligence Review: -

  • Support development of a comprehensive strategic
    of the insurance industry strategic landscape, including consumer trends, competitive intelligence, products reviews, and emerging industry issues on a periodic basis.

  • Leverage data mining and business intelligence, identifies trends, patterns and opportunities in the current performance and collaborate with the team in review of periodic targets e.g., initiatives impact reviews
    and various performance metrics and customer
    behaviour patterns.

  • Perform ad hoc analysis and provides guidance on more complex analytical projects and business issues.

    Project Support

  • Support the execution of BAU projects in alignment with Bancassurance requirements.

  • End to end project governance, execution and
    change management of Bancassurance strategic

  • Provide clarity on any risks to on time / on budget execution of projects (in light of the strategic projects office mandate to deliver projects on time and within budgets).

    Customer 20% Customer Satisfaction

  • Increase customer satisfaction. Achieve the below customer experience goals: - NPS of 50, CSI 80% & CES 85%.

  • Collaborating with internal and external partners to develop and oversee implementation strategies that result in customer acquisition.

  • Providing insightful feedback on products and solutions that help in the customization and development of new products/solutions.


  • Act as lead project managers for Bancassurance strategic projects and operational initiatives and work closely with internal and external resources to ensure projects delivery on time and within budget.

    Learning & Growth

  • Ensure to achieve the required hours of
    learning/training through as per set targets.

    Ideal Job Specifications

    Academic Qualifications:

  • University degree ( Degree in Management, Finance, Strategic Management, Commerce)

    Professional Qualifications:

  • Certificate of Proficiency in Insurance / Project management certification is an added

    Work Experience:

  • In-depth understanding of strategic management/ project management

  • Very strong numeracy and analytical skills- specific ability to prepare and analyses various reports, understand problems presented and provide solutions.

  • Aware of technological trends.

  • High level of accuracy and attention to detail.

  • 7- 10 years working experience

    How to Apply

    For more information and job application details, see; NCBA Business Manager Jobs in Kenya

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