NCBA Business Development Officer Jobs in Kenya

NCBA Business Development Officer Jobs in Kenya

Job Purpose Statement

Generate annual commission revenue for Bancassurance products from bank and non-bank
customers Retail Banking with Bancassurance BD team and RMs in-order to convert insurance
from Retail banking channels.

Key Accountabilities (Duties and Responsibilities)


  • Achieve Bancassurance retail banking insurance sales targets as per the agency’s budget.

  • Retention of customers within the assigned portfolio - Ensure retention ratio of 90%.

  • Develop and execute marketing programs in line with the Bancassurance strategy for business growth e.g. Retail business Upcountry region assigned schemes

  • Upsell and cross sell insurance to existing Retail banking

  • Nairobi & Upcountry region assigned customers as per stipulated targets.

    Internal business processes

  • Conduct weekly client visits and prepare respective call reports for Nairobi & Upcountry region assigned Retail business.

  • Manage business production SLA with insurers - Ensure the agency achieves the set premiums and business diversity

  • Maintain favourable product mix balance between motor and non-motor policies i.e. 60/40 ratio.

  • Oversee quality control in all aspects of Nairobi & upcountry region (assigned portfolio) Retail business processing as stipulated in the procedure and product manuals.

  • Prepare relevant production reports i.e. Retail business development performance reports and market intelligence reports on players in the insurance industry 100% adherence to policies, procedures and statutory guidelines.

  • Audit, Compliance and Risk Rating = Satisfactory.

  • Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.


  • Management of customer expectations: Follow-up with Bancassurance client services team on underwriting and claims processing to ensure customer service standards are met.

    Learning and growth

  • Adequacy of personal competence to effectively perform relationship management tasks for Bancassurance.

  • Coordinate and conduct training of various bank teams and customers within your portfolios

  • Ensure compliance with the leave policy on block leave and minimum carry over.

  • Maintain own high performance.

    Ideal Job Specifications


  • Bachelor’s degree in a business related field, preferable B.Com Accounting, Finance, Actuarial Science and Insurance.

  • COP in Insurance would be an added advantage. Successful candidate will be required to sit and pass the exams within 6 months of joining.


  • Proficiency in use of Microsoft Office Packages

    Desired work experience:

  • At least 3 years working experience with insurance providers. Sales experience in Retail
    insurance is an added advantage

    Technical Competencies

  • Sales Capability

  • Position the institution as the preeminent provider of financial solutions within the banks chosen markets.

  • Open doors for sales opportunity.

    Financial Acumen

  • Able to analyze and interpret financial data to make appropriate business suggestions and decisions.

  • Understands the connection between operations and financial performance.

    Customer Engagement

  • Engages customers and identifies their apparent and underlying needs from the engagement and anticipates future needs.

  • Communicates information in various formats to best address the customer’s needs.

  • Captures relevant customer information and leads from the engagement so as to.

  • Continually serve the customer in the most in an appropriate way.

    Product Knowledge

  • Broad based working knowledge of all Bancassurance products offered by the bank (breadth and depth).

  • Ability to combine different product offering to create a value-adding solutions for customers.

    Industry Knowledge

  • Has common knowledge about the industry / sector.

  • Continuously builds industry knowledge through engagements with players in the industry, and through other knowledge sharing/building
    interventions: periodicals, seminars, workshops, forums, etc.

    Behavioural Competencies

  • Leadership Individual contributor –exercises self-leadership delivering assigned work in line with professional and technical standards within given time frames. Is reliable and works collaboratively.

  • Has the cognitive intelligence to draw together contrasting strands of information and present a compelling position.

  • Adheres to the company’s values and policies and delivers to set objectives. Has high moral intelligence.

  • Networking Skills Continuously builds and strengthens networks for the institution within all spheres of the economy within the region; at all levels of commerce, government, society, etc.

    Adhering to Principles and Values

  • Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities and builds diverse teams.

  • Negotiation Skills The ability to gain agreement and attain a middle ground solution when discussing with others.

    How to Apply

    For more information and job application details, see; NCBA Business Development Officer Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to 2 Best Africa Jobs.