National Quality Control Laboratory (NQCL) Deputy Director, Quality Assurance Jobs in Kenya
Job Summary
Provide strategic leadership and oversight of quality assurance, sample management and client service functions to ensure compliance with laboratory standards, regulatory requirements and quality management systems.
Manage sample handling processes, quality assurance programmes, laboratory compliance, staff development and client service delivery while maintaining operational efficiency and accreditation standards.
Key Responsibilities
Develop, review and implement policies, strategies, guidelines and procedures for sample management and client services.
Provide oversight and verification of quotations, analytical methods and request forms against laboratory analyses conducted.
Coordinate receipt of samples and consignments and ensure compliance with established regulations and procedures.
Ensure adequate infrastructure, equipment and working conditions for sample access, handling and storage.
Establish and maintain repositories for manufacturer methods, validation data, client samples, client records, costing information and certificates.
Ensure data security, protection and traceability through the laboratory information management system.
Advise on invoicing and service billing processes.
Coordinate sample labelling, prioritization, issuance and distribution to laboratory units.
Ensure proper disposal of samples in accordance with approved procedures and regulations.
Ensure compliance with safety standards, regulatory requirements, licensing conditions and quality assurance frameworks.
Build staff capacity through induction, training, mentoring and coaching programmes on sample management and client services.
Undertake departmental performance management, including performance contracting and staff appraisals.
Develop and manage departmental budgets, procurement plans and work plans.
Coordinate day-to-day operations of the sample management facility and oversee administrative and technical activities.
Handle client complaints and technical inquiries related to laboratory operations and services.
Qualifications
Bachelor’s Degree in Pharmacy, Biochemistry, Analytical Chemistry, Environmental Health or an equivalent qualification from a recognized institution.
Master’s Degree in Pharmaceutical Analysis, Pharmacology, Microbiology, Biotechnology, Pharmacognosy and Complementary Medicines or an equivalent
qualification from a recognized institution.
Certificate of Registration as a Pharmacist from the Pharmacy and Poisons Board.
Membership in a relevant professional body.
Valid Practising Licence issued by the Pharmacy and Poisons Board.
Leadership course lasting at least four (4) weeks from a recognized institution.
Certificate in ISO 17025 from an accredited body.
Certificate in Occupational Safety and Health (OSH).
Proficiency in computer applications.
Must have fulfilled the requirements of Chapter Six of the Constitution of Kenya, 2010.
Experience
Minimum cumulative service period of fifteen (15) years of relevant work experience.
At least three (3) years of experience at management level or in a comparable leadership position.
Key Competencies
Quality Assurance and Quality Management Systems.
ISO 17025 Standards and Accreditation Compliance.
Pharmaceutical Quality Control and Laboratory Operations.
Sample Management and Laboratory Information Systems.
Regulatory Compliance and Risk Management.
Client Service and Stakeholder Relationship Management.
Budgeting, Procurement and Resource Planning.
Staff Development, Coaching and Performance Management.
Occupational Health, Safety and Environmental Compliance.
Strategic Leadership and Decision-Making.
Data Governance and Information Security.
Analytical, Problem-Solving and Organizational Skills.
How to apply
For more information and job application details, see; National Quality Control Laboratory (NQCL) Deputy Director, Quality Assurance Jobs in Kenya
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