National Information Technology Authority BPO/ITES Supervisor Jobs in Uganda

National Information Technology Authority BPO/ITES Supervisor Jobs in Uganda

Job Purpose

To coordinate the development and promotion of Business Process Outsourcing /Information
Technology Enabled Services (BPO/ITES) in Uganda into a vibrant, globally competitive industry to create jobs and enhance income.

Key Accountabilities

Develop cooperation with all relevant stakeholders and other interest groups including the youth in the development of the BPO/ITES industry in Uganda;

Develop a critical mass of trained personnel for the BPO/ITES industry by working with
Universities and other training institutions in the country;

Support the operationalizing of approved BPO/ITES incentives;

Responsible for the operationalization of the approved BPO/ITES standards in the industry;

Support Innovation, Software, and BPO/ITES Hubs both public and private in the BPO/ITES ecosystem in the country;

Perform any other duties which may be assigned from time to time.

Position Requirements

Education

A Bachelor’s degree in Business or ICT-related fields or their equivalent

Professional/ industry certification such as ITIL, CIM, MCSE, ACCA, PMP, Prince 2. Will be an added advantage.

Experience

At least three (3) years of working experience in business development, business incubation, and or business promotion.

Project management experience is an added advantage.

Experience in BPO/ITES-related projects or Contact Centre in large enterprises will be an
added advantage

Interpersonal Skills –

Soft Skills Management, Leadership, Communication, Writing, Presentation and Listening skills.

How to Apply

For more information and job application details, see; National Information Technology Authority BPO/ITES Supervisor Jobs in Uganda

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