National Bank Relationship Manager (Retail Card Business) Jobs in Kenya

National Bank Relationship Manager (Retail Card Business) Jobs in Kenya

Position scope:

  • The role holder will be responsible for driving profitable revenue and volume growth of Retail Card Business with focus on new acquisition, deepening of existing relationship and cross sell thereby improving market and customer share of wallet with the bank.

    Key responsibilities:

  • Optimally drive growth in new Retail Card customer acquisition and activations.

  • Define and plan Retail Card Business enhancements to promote issuance and usage.

  • Engage strategic partners to drive Retail card uptake through their institutions.

  • Relationship management of Retail Card customers, institutions and third parties involved offering the card product to the customer.

  • Manage Retail card product sales presentations and trainings within and without the bank.

  • Develop and agree on key KPIs for each Retail Card product, measure result against KPI and develop action plans to address shortfalls.

  • Manage and anticipate client requirement with a focus towards managing the existing base.

  • Build, understand and sustain relationship with the client’s circle of influence (e.g. a parent, mentor, advisor or other family member).

  • Consistent and frequent communication with client by providing complete, concise portfolio valuations and guidance.

  • Provide on-going portfolio supervision, with continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.

  • Resolve client queries without further escalation.

  • Effectively convert service recovery to sales opportunities and sustained client loyalty.

    Education, Professional Qualifications, Experience & Skills

  • Bachelor’s degree in a Business related field from a recognized University.

  • MBA will be an added advantage.

  • Five (5) years’ experience in Banking.

  • At least three (3) years’ experience in Relationship Management of a commercial bank at a managerial level.

  • Strong background in product development and roll
    out, partner relations and change management.

  • Comprehension of the Card Business Regulations from a local and international standpoint.

  • Good understanding of Banking laws and regulations

  • Analytical –highly analytical and ability to challenge status quo based on quantitative facts and impacts.

  • Excellent report writing skills.

  • Excellent communication skills.

  • Performance Management and team building.

  • Decision making – ability to make operational and routine decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation – Ability to mentor and coach staff to goal definition and achievement

  • Professionalism – maintains a professional approach based on ethics and NBK values

  • Integrity and honesty and ethics – ensures ethical practices and integrity and ensures NBK is not put at reputational risk.

  • Customer orientation – is customer focused striking a solid balance between external and internal customer orientation.

    How to Apply:

  • Send your CV and application letter showing how you meet the role requirement stated above to:

  • by Monday, 23rd May 2022.

  • Please note that applications received after the deadline will not be considered.

  • Only shortlisted candidates will be contacted for the next stage/s of the process.

  • National Bank of Kenya is an Equal Opportunity Employer.

  • Canvassing will lead to automatic disqualification.

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