National Bank Head ICT Infrastructure Jobs in Kenya

National Bank Head ICT Infrastructure Jobs in Kenya

Position Scope:

  • Responsible for managing end-to-end operations, processing, maintenance and enhancement of the Bank’s Networks and Infrastructure for smooth business operations and attaining of strategic corporate goals and objectives.

    Key Responsibilities:

  • Accountable for policy development, review, day to day operational, processing, administrative and maintenance tasks of the Bank’s ICT Infrastructure.

  • Responsible for developing strategy, planning, designing, implementation and management of IT infrastructure to meet service delivery goals through technology and collaborate with other ICT and business teams to achieve business objectives and customer service in Line with Bank’s strategy within the approved budgets.

  • Responsible for providing highly available secure I.T infrastructure in order to optimize technologies for the Bank systems and services.

  • Responsible for Server, Network and Communication infrastructure across the enterprise by establishing a planning process for review of performance, security, quality and capacity of all hardware including but not limited to network devices and servers.

  • Manage the day-to-day Data Centre tasks & maintenance of the data center environmental facilities

  • Enforcing compliance and adherence to SLAs for all service providers and vendor management.

  • Monitoring and managing the entire Bank’s network for optimal uptime of the LANs and WANs.

  • Ensure Disaster Recovery (DR) and BCP capabilities for all systems in the bank including Quarterly testing and reporting. Plan and implement ICT Hardware systems as part of the Bank’s Business Continuity Management

  • Implement best practice Policy, Standards and Procedures as part of Information and Communication Technologies (ICT) Governance and Management Framework and ensure compliance.

  • Fast track audit, risk register issues, compliance and controls issues and ensure the gaps are closed within expected timelines.

  • To provide leadership to the Technology Infrastructure team for motivation, mentorship, development in order to support career growth and high performance.

  • Establish a planning process for review of performance, security, quality and capacity of all Hardware, Servers and PCs

  • Continuously monitor and report the availability, performance and capacity of hardware resources

  • Management of reliable, quality and secure servers within approved industry standards in order to optimized technologies

  • Develop partnership with service providers to reduce Total Cost of Ownership and enforce compliance and adherence to SLAs for all service providers and vendor management.

  • Planning, implementation and management of value-added services, e.g. voice, data, channels, software and hardware.

  • Stays current with technological developments by periodic review of available and new technologies in line with best industry practice to support business growth.

  • Any other duties assigned by the line manager.

    Skills & Experience:

  • Bachelor’s degree in ICT, Computer Science, Information Systems or a related field from a recognized institution.

  • Project Management, ITIL Certification.

  • A Masters degree in an IT related
    field is an added advantage.

  • Cloud certifications with Azure (Administrator/ Solutions Architect) and AWS (SysOps/Solution Architect) will be an added advantage.

  • Ten (10) years’ relevant experience in IT field four (6) in a management position in Networks and Infrastructure environment in a financial institution.

  • In depth knowledge and experience in ICT Hardware, Operating systems and systems operations.

    Knowledge in;

  • Banking industry, standards and procedures.

  • ICT Strategy development

  • ITIL Governance Standards

  • Core banking systems

  • Enterprise Architecture

  • Disaster recovery planning

  • Business Continuity planning

  • Infrastructure development

  • IT Security and Security appliances

  • Data Centre Management

  • Systems Administration

  • Service Desk Analysis

  • Server Management

  • Strategic Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement and in addition engage at the policy and strategic level.

  • Excellent communication skills; articulate in communicating to both internal and external stakeholders at level levels.

  • Professionalism –maintains a professional approach based on ethics and NBK values

  • Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk

  • Building consensus and influencing-ability to influence various players across all NBK departments

  • Customer orientation-is customer focused striking a solid balance between external and internal customer orientation

  • Excellent planning and organizational skills with ability to breakdown complex items to actionable elements

  • Resilience –is able to withstanding strategic and operational challenges and maintain momentum

  • Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader

  • Leading Change; proven change management capability to drive the department’s strategy.

  • Innovation; able to keep up with trends of meeting the demands of internal and external customers and controls thereof.

  • Multi-tasking; able to manage several concurrent assignments and prioritise demands.

    How to Apply:

  • If you believe you can clearly demonstrate your ability to meet the criteria for the above role, please submit your application including copies of your academic and professional certificates, testimonials and your curriculum vitae to:


  • To be considered, submit your application on or before by Friday, 6th May 2022

  • Please note that applications received after the deadline will not be considered.

  • Only shortlisted candidates will be contacted for the next stage/s of the process.

  • National Bank of Kenya is an Equal Opportunity Employer.

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