National Aviation Services - NAS - Planning Officer Jobs in Uganda
National Aviation Services - NAS - Planning Officer Jobs in Uganda
We are seeking suitable candidates to fill the following position:
Job Title:
Planning Officer
Reports to:
Station Manager
Job Purpose:
Responsible for data gathering and conducting intermediate-level analysis to provide recommendations/solutions related to NAS (National Aviation Services) Operations staffing levels for EBB station and functions for future flight schedules.
Specific Tasks:
Creates & analyzes manpower, headcount projections, variance reports, labor productivity, operational performance metrics and other management reports
Perform routine reporting such as department statistical reporting on operations, agent performance, monthly headcount productivity reporting and related variance
Monthly trends station performance in relation to clients’ Service Level Agreements (SLA)
To constantly monitor and propose effective shift patterns to match business requirements, optimizing performance of all teams and maximizing agent satisfaction
To identify and pro-actively manage changes to the shift patterns to deliver improved customer service, working as team with Operations, facilitate smooth communication and transition, maintaining and communicating a formal historic record of the changes and their impact
To deliver effective & accurate reports detailing key performance indicators and commentary relating to workforce and shift performance, identifying the proposed and actual shift efficiency factors and clearly stating all assumptions applied
Utilizes resource planning tool, staffing standards, volume forecast and labor constraints to develop optimal staffing recommendations for future flight schedules for assigned stations
Reviews
recommendations with departments and works with Station Manager to finalize manpower authorization levels for each month
May also gather best practice data and may make program/process recommendations to support corporate/division programs and policy updates
Proactively seeks out opportunities on process improvement for operational departments
Proactively identifies opportunities to reduce service defects and to save costs
Any other duties as may be assigned..
Education:
Bachelors in a Quantitative or Operations related field (ex: Quantitative Economics, Statistics, Operations Management, engineering, math, business statistics etc)
Professional Experience:
1-2 years’ experience in resource planning working in operations department
Skills:
Analytical Skills, Interpersonal, Communication Organizational Skills, Supervisory skills, aptitude in measurement, assessment and evaluation, Capacity/ staffing modelling experience, planning and execution, ability to work well under pressure and adhere to deadlines and proficient in Excel and Microsoft Office
How to Apply
Send CV and Application letter to ughr@nas.aero
Deadline for submission is: 21st June 2019, 5.00p.m.
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