Nani Kama Mamafua Laundromat Call Centre & Logistics Assistant Jobs in Kenya

Nani Kama Mamafua Laundromat Call Centre & Logistics Assistant Jobs in Kenya;Provide excellent customer service by professionally handling inquiries, bookings, complaints, and follow‑ups while coordinating laundry pickups and deliveries. Support effective scheduling and monitoring of riders and drivers to ensure customer requests are accurately captured, efficiently coordinated, and delivered within expected timelines.

Key Responsibilities

Answer and manage customer inquiries via calls, WhatsApp, email, and other channels.

Capture bookings, inquiries, and complaints accurately and ensure appropriate follow‑up.

Assign, monitor, and follow up with riders and drivers for timely service delivery.

Provide daily and weekly logistics updates and performance reports.

Maintain and update customer records after service changes.

Keep accurate data on deliveries, service efficiency, and customer satisfaction.

Collaborate with other departments to resolve logistics and customer issues.

Required Qualifications & Experience

Diploma or Certificate in Business Administration, Customer Service, Logistics, Communication, or related field.

Experience in customer service or logistics.

Excellent communication and interpersonal skills.

Proficiency in computer applications (Microsoft Office, Google Workspace).

Ability to multitask and work under pressure.

Strong organizational and problem‑solving skills.

Application Instructions

Interested candidates should send their CV to: laundromatmamafua@gmail.com

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